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<p class="MsoNormal">It turns out the FCC has already covered this in their <a href="https://www.federalregister.gov/documents/2020/09/16/2020-16908/implementation-of-the-national-suicide-hotline-improvement-act-of-2018">
rulemaking for 9-8-8</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">“We decline to adopt a proposal to require multi-line telephone systems (MLTS) to allow callers to reach the Lifeline by dialing 988 and no other digits.” (I believe that “allow” in the quote above should really
be “require”.)<o:p></o:p></p>
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<p class="MsoNormal">They go on to explain that they are given the authority to require this for 9-1-1 by Kari’s Law, but that they lack a similar authority with regard to 9-8-8.<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">So, while it is not required for MLTS to support both 9-988 and 988. I still feel that it is a good idea to do so if feasible.<o:p></o:p></p>
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<p class="MsoNormal">David Zilk<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Brandon Svec <bsvec@teamonesolutions.com> <br>
<b>Sent:</b> Friday, July 15, 2022 9:21 AM<br>
<b>To:</b> Zilk, David <David.Zilk@cdk.com><br>
<b>Cc:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> [EXTERNAL] Re: [VoiceOps] 9-8-8 dialing when an outside line access code (9) is being used<o:p></o:p></p>
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<p style="background:#FFEB9C;border:none;padding:0in"><b><span style="font-family:"Arial",sans-serif;color:black">CAUTION:</span></b><span style="font-family:"Arial",sans-serif;color:black"> This email originated from outside of the CDK organization. Exercise
caution when clicking links or opening attachments, especially from unknown senders.</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Courier New"">It shouldn't be much different than 911. 9911 and 911 can both work just as 9988 and 988 can both work fine with most any PBX that can translate dial plan digits.<o:p></o:p></span></p>
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<p class="MsoNormal">T<span class="gmaildefault"><span style="font-family:"Courier New"">here is potential conflict with systems that can't handle inter-digit timeouts to allow both 988 and 9888-555-1212, I guess. But in that case I suppose the expectation
would be to dial 9988 and 9911 already..</span></span> <o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:9.0pt;font-family:"Courier New";color:black">Brandon </span></strong><span style="font-size:9.0pt;font-family:"Courier New";color:#1D0299"> </span><span style="font-size:9.0pt;font-family:"Courier New""><o:p></o:p></span></p>
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<p class="MsoNormal">On Fri, Jul 15, 2022 at 8:10 AM Zilk, David <<a href="mailto:David.Zilk@cdk.com">David.Zilk@cdk.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">How are folks dealing with allowing calls to 9-8-8 when an access code of 9 is used. Does this not cause a conflict when calling toll free numbers beginning with an NPA of 88x?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">David<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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