<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 10pt; color: #000000'>On our system, we'd have them sitting in our IVR for hours before we shunted them to voicemail. We get over it, but the customers aren't so happy when it happens (the empty calls) to them.<div><br><br><div><span name="x"></span><br><br>-----<br>Mike Hammett<br>Intelligent Computing Solutions<br>http://www.ics-il.com<br><br><br><br>Midwest Internet Exchange<br>http://www.midwest-ix.com<br><br><span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Peter Beckman" <beckman@angryox.com><br><b>To: </b>"Mike Hammett" <voiceops@ics-il.net><br><b>Cc: </b>"Richard Jobson" <richard@teraquant.com>, "VoiceOps" <voiceops@voiceops.org><br><b>Sent: </b>Tuesday, December 13, 2022 5:03:37 PM<br><b>Subject: </b>Re: [VoiceOps] Empty Calls<br><br>On Sun, 11 Dec 2022, Mike Hammett via VoiceOps wrote:<br><br>> Clearing the calls if they're silent sounds interesting. I'll look to see if we can do that.<br><br> Just make sure both sides of the call are silent -- otherwise you may<br> clear a call in the middle of someone leaving a voicemail. It's an issue<br> we are having with our Australia DIDs at the moment! 30 seconds of silence<br> from the Voicemail recording end while the caller is talking and they hang<br> up.<br><br>---------------------------------------------------------------------------<br>Peter Beckman Internet Guy<br>beckman@angryox.com https://www.angryox.com/<br>---------------------------------------------------------------------------<br>_______________________________________________<br>VoiceOps mailing list<br>VoiceOps@voiceops.org<br>https://puck.nether.net/mailman/listinfo/voiceops<br></div><br></div></div></body></html>