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<p class="MsoNormal">I just verified the outbound calls are going out with 11 digit To & From headers, 11 digit TN in the STI Auth Token, Attest ‘A’.<o:p></o:p></p>
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<p class="MsoNormal">Trying to work through out contacts at Comcast to get this resolved.<o:p></o:p></p>
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<p class="MsoNormal">Thanks again<o:p></o:p></p>
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<p class="MsoNormal">-Matt<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Mark R Lindsey <lindsey@e-c-group.com><br>
<b>Date: </b>Wednesday, April 5, 2023 at 4:56 PM<br>
<b>To: </b>Matthew Yaklin <myaklin@firstlight.net><br>
<b>Cc: </b>Matthew Crocker <matthew@corp.crocker.com>, voiceops@voiceops.org <voiceops@voiceops.org><br>
<b>Subject: </b>Re: [VoiceOps] Outbound Calls being marked as SPAM<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span><span style="font-size:10.0pt;color:black"> This email originated from outside of Crocker. Do not click links or open attachments
unless you recognize the sender and know the content is safe.<o:p></o:p></span></p>
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<p class="MsoNormal">Matt, That's really helpful. The ATIS NNI documents functionally set the standard for many of these matters, and number formatting ("canonicalization") is one of the big ones. You can find some details on the canonicalization algorithm
in some of their docs:<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://access.atis.org/apps/group_public/download.php/67436/ATIS-1000074.v003.pdf">https://access.atis.org/apps/group_public/download.php/67436/ATIS-1000074.v003.pdf</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://access.atis.org/apps/group_public/download.php/63572/IPNNI-2022-00009R000.docx">https://access.atis.org/apps/group_public/download.php/63572/IPNNI-2022-00009R000.docx</a>
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<p class="MsoNormal">The number formatting is summarized several places like this:<o:p></o:p></p>
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<p class="MsoNormal">...treat the calling TN as if it were an E.164 number; i.e., canonicalize the calling TN to remove any leading “+” sign or visual separators (i.e., “.”, “-”, “(”, and “)”)<o:p></o:p></p>
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<p class="MsoNormal">Thus the "orig" value for a STIR/SHAKEN header should be something like "12293160013" (because the country code is 1), and when the UK is sending PASSporT's someday, the orig value would be something like "442078702900" (because 44 is
the UK country code). <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">Mark R Lindsey<span class="apple-converted-space"> </span></span></b><b><span style="font-size:11.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">| </span></b><b><span style="font-size:7.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">+1-229-316-0013 </span></b><b><span style="font-size:11.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">|</span></b><b><span style="font-family:"Arial Black",sans-serif;color:#419CFF"> </span></b><b><span style="font-size:7.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">mrl@ecg.co </span></b><b><span style="font-size:11.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">|</span></b><b><span style="font-family:"Arial Black",sans-serif;color:#419CFF"> </span></b><b><span style="font-size:7.5pt;font-family:"Arial Black",sans-serif;color:#18498B"><a href="https://ecg.co/lindsey/schedule">Schedule
a Meeting</a></span></b><b><span style="font-size:7.5pt;font-family:"Arial Black",sans-serif;color:#419CFF"> </span></b><b><span style="font-size:11.5pt;font-family:"Arial Black",sans-serif;color:#419CFF">|</span></b><b><span style="font-family:"Arial Black",sans-serif;color:#419CFF"> </span></b><b><span style="font-size:7.5pt;font-family:"Arial Black",sans-serif;color:#18498B"><a href="https://www.linkedin.com/newsletters/mark-lindsey-voice-7021614437413330944/">Newsletter</a></span></b><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal">On Apr 5, 2023, at 16:07, Matthew Yaklin via VoiceOps <voiceops@voiceops.org> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I was talking with a comcast guy a while back when we had a SBC incorrectly set. Here is what he said. By any chance are you sending a 10 digit in the to or from? Comcast wants 11 digits for both with no exceptions. We simply logged into
the Neustar portal and made a small adjustment on that side as it was easier then tweaking the acme sbc.<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">“<span style="font-size:12.0pt;font-family:"Times New Roman",serif">Hello. My name is XXX XXX; I am an Engineer in Comcast’s Voice Communications Engineering organization. I obtained your contact information from the Robocall Mitigation
Database. Below is an example call and Identity header that fails Comcast’s STIR-SHAKEN verification service. You are signing the call using only a 10 digit TO and FROM number. All TO and FROM numbers need to be 11 digits. Almost all 8M Comcast residential
voice customers have Xfinity Voice Spam Blocker enabled with the default settings. Failed STIR-SHAKEN calls are sent directly to voicemail and do not ring my customer’s phone.”</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">matt</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b><span class="apple-converted-space"> </span>VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>><span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Matthew
Crocker via VoiceOps<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, April 5, 2023 3:59 PM<br>
<b>To:</b><span class="apple-converted-space"> </span><a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>[VoiceOps] Outbound Calls being marked as SPAM<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">We have a customer whos outbound calls are being marked as SPAM by the terminating carrier. We are sending the calls out fully signed (STIR/SHAKEN) with attest ‘A’ and all of the propery identity headers. The terminating carrier is Comcast
from what we can tell, does anyone have any tricks we can use or something we may have missed to help get the calls marked correctly?<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">Thanks<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">-Matt<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:Helvetica">_______________________________________________<br>
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