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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>Izzy – feel your pain – this is exactly why we built out our active testing capabilities so we can point you exactly @ where this degradation is occurring. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>SQmediator / DVQattest creates synthetic traffic that emulates voice as well as video transactions and supports a wide range of traditional and modern day codecs. It emulates the adaptive codecs used by webRTC as well as SILK, SATIN and many others. The platform enables one to test fully end-to-end – plus you can deploy “hub” agents in the core that can respond to multiple incoming call requests from edge agents to create a variety of deployment configurations. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>More info available @ www.telchemy.com/sqmediator.php.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>Will follow up with you directly to dig deeper – but responded here as well in case anyone else on the list can leverage this info and benefit from this diagnostic functionality.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'>-anthony<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anthony Caiozzo | 617-312-5189 <o:p></o:p></p><p class=MsoNormal>Support: 678-387-3000 or <a href="http://www.telchemy.com/custportal"><span style='color:#0563C1'>www.telchemy.com/custportal</span></a> to open a ticket<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <img border=0 width=109 height=37 style='width:1.1319in;height:.3819in' id="Picture_x0020_3" src="cid:image001.jpg@01DA0B3F.271B0BA0"><o:p></o:p></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> <b>On Behalf Of </b>Izzy Goldstein - TeleGo via VoiceOps<br><b>Sent:</b> Monday, October 30, 2023 2:06 PM<br><b>To:</b> Voiceops.org <voiceops@voiceops.org><br><b>Subject:</b> [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>HI team<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to identify where the loss is occurring <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>so i have 2 questions<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>1) <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Is there anyone in this group using the same datacenter, and if so, do you have any RTP issues ? <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>maybe the issue is with one of our SIP providers, etc and not the Datacenter directly<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>2)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>What's a good tool / method to determine where the packet loss is happening ?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>i am using VoipMonitor - but willing to start using other tools to find the root cause<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> <o:p></o:p></span></p></div><p class=MsoNormal><span class=gmailsignatureprefix>-- </span><o:p></o:p></p><div><div><div><div><div><div><div><div><div><div><p style='margin:0in'><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343'>Izzy Goldstein </span></b><span style='font-size:9.5pt'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343'>Chief Technology Officer<i> - DevOps Master</i></span><span style='font-size:9.5pt'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343'>Main: </span><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'><a href="tel:(212)%20477-1000" target="_blank"><span style='color:#1155CC'>(212) 477-1000 x 2085</span></a></span></u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'> </span><span style='font-size:9.5pt'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343'>Direct: </span><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'><a href="tel:(929)%20477-2085" target="_blank"><span style='color:#1155CC'>(929) 477-2085</span></a></span></u><span style='font-size:9.5pt'><o:p></o:p></span></p><p style='margin:0in;background:white;text-align:start;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343'>Website:</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC'> </span><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'><a href="https://telego.com/" target="_blank"><span style='font-size:10.0pt;color:#1155CC'>https://telego.com/</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343'> </span><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:9.5pt'><o:p> </o:p></span></p><p style='margin:0in'><span style='font-size:9.5pt'><img border=0 width=171 height=86 style='width:1.7847in;height:.8958in' id="_x0000_i1025" src="https://telego.com/wp-content/uploads/telego-signature-logo.png"></span><span style='font-size:9.5pt'><o:p></o:p></span></p><p style='margin:0in'><span style='font-size:9.5pt'><o:p> </o:p></span></p><p style='margin:0in'><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999'>Confidentiality Notice: This e-mail may contain confidential and/or privileged information. 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