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<p class="MsoNormal">AppNeta by Broadcom is an awesome tool and includes this type of troubleshooting
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/analyze-results/investigating-violation-events.html#title-investigating-violation-events_voice-loss">https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/analyze-results/investigating-violation-events.html#title-investigating-violation-events_voice-loss</a>
<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> VoiceOps <voiceops-bounces@voiceops.org> <b>On Behalf Of
</b>Izzy Goldstein - TeleGo via VoiceOps<br>
<b>Sent:</b> Monday, October 30, 2023 2:06 PM<br>
<b>To:</b> Voiceops.org <voiceops@voiceops.org><br>
<b>Subject:</b> [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">HI team<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to
identify where the loss is occurring <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">so i have 2 questions<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">1) <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Is there anyone in this group using the same datacenter, and if so, do you have any RTP issues ? <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">maybe the issue is with one of our SIP providers, etc and not the Datacenter directly<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">2)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">What's a good tool / method to determine where the packet loss is happening ?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">i am using VoipMonitor - but willing to start using other tools to find the root cause<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
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<p style="margin:0in"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343">Izzy Goldstein </span></b><span style="font-size:9.5pt"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343">Chief Technology Officer<i> - DevOps Master</i></span><span style="font-size:9.5pt"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343">Main:
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC"><a href="tel:(212)%20477-1000" target="_blank"><span style="color:#1155CC">(212) 477-1000 x 2085</span></a></span></u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC">
</span><span style="font-size:9.5pt"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343">Direct:
</span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC"><a href="tel:(929)%20477-2085" target="_blank"><span style="color:#1155CC">(929) 477-2085</span></a></span></u><span style="font-size:9.5pt"><o:p></o:p></span></p>
<p style="margin:0in;background:white;text-align:start;word-spacing:0px"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343">Website:</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1155CC">
</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222"><a href="https://telego.com/" target="_blank"><span style="font-size:10.0pt;color:#1155CC">https://telego.com/</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#434343">
</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
<p style="margin:0in"><span style="font-size:9.5pt"><img border="0" width="171" height="86" style="width:1.7812in;height:.8958in" id="_x0000_i1025" src="https://telego.com/wp-content/uploads/telego-signature-logo.png"></span><span style="font-size:9.5pt"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p style="margin:0in"><span style="font-size:9.5pt"><br>
<a href="https://youtu.be/DaT8YAZ4V0w" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC">TeleGo Hosted PBX</span></a><o:p></o:p></span></p>
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