<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">You either need to monitor the segment of the network surrounding the packet loss to isolate it<div><br></div><div>2. or you could use an active tool such as our VPP to make PESQ measurement to call from endPoint into your net work, and proven end to end exactly where & where the problem is happening.<br><br><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br><blockquote type="cite">On Oct 30, 2023, at 12:44 PM, Pinchas Neiman via VoiceOps <voiceops@voiceops.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">Not too experienced, but my 2 cents<div><br></div><div>If it's based on a faulty router.<br><div>do a traceroute in the morning and in the afternoon a few days maybe you will find a correlation to a specific route.<br></div><div><br></div><div>In morning hours try to ping every hop from the traceroute with BIG packets so you could find how far you can get without packet loss.</div><div><br></div><div>the latter will also help If it is based on congestion</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Oct 30, 2023 at 2:07 PM Izzy Goldstein - TeleGo via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">HI team</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time<br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to identify where the loss is occurring </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">so i have 2 questions</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">1) </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">Is there anyone in this group using the same datacenter, and if so, do you have any RTP issues ? </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">maybe the issue is with one of our SIP providers, etc and not the Datacenter directly</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">2)</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">What's a good tool / method to determine where the packet loss is happening ?</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)">i am using VoipMonitor - but willing to start using other tools to find the root cause</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small;color:rgb(0,0,0)"> <br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="font-size:12.8px"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Izzy Goldstein </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Chief Technology Officer</span><span style="font-size:13.3333px;font-family:arial;color:rgb(67,67,67);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"> - 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</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><b>Pinchas S. Neiman</b></div><div>Software Engineer At ESEQ Technology Corp.</div><div>845.213.1229 #2</div><img width="200" height="68" src="https://ci3.googleusercontent.com/mail-sig/AIorK4z1Lx063u893FlkIV1C3aJbVPjgKnaA2Xu8q_iPdyFOnK_JX05usgghpAIwmPqB-1t-3fdaShNHoCPf7fFwa1twYZt-xjsBZheqmsCQrg" data-unique-identifier=""><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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