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I would first ask them what they changed and if they will fix it.. I am moving a bunch to a couple other providers, Flow route and intellequant for example
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<div>Todd Wolf</div>
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<blockquote type="cite">On Feb 1, 2024, at 3:47 PM, Carlos Alvarez via VoiceOps <voiceops@voiceops.org> wrote:<br>
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<div dir="ltr">Well that is ultra crappy. I checked a couple of the problem numbers and some were showing blocked CNAM. Now, we never do this as a policy, but I figured somehow we screwed those up. Guess not. I wonder what they’d charge us if I just submit
an update for all numbers.</div>
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<div dir="ltr" class="gmail_attr">On Feb 1, 2024 at 1:45:10 PM, Todd Wolf <<a href="mailto:twolf@wolftechgroup.com">twolf@wolftechgroup.com</a>> wrote:<br>
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apparently they have started using a different ULC that has impacted CNAM settings....we had hundreds of numbers that we needed to manual submit new CNAM settings with them because it made them start to show as "Bandwidth" or Private and our customers where
getting there outgoing calls flagged as potential spam by the party they were calling.</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>> on behalf of Carlos Alvarez via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br>
<b>Sent:</b> Thursday, February 1, 2024 3:16 PM<br>
<b>To:</b> VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br>
<b>Subject:</b> Re: [VoiceOps] Spike in customers numbers showing SPAM?</font>
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<div dir="ltr">I just looked up the last few customer reports of this, and all of them are Bandwidth numbers.</div>
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<div dir="ltr" class="x_gmail_attr">On Feb 1, 2024 at 12:05:25 PM, Todd Wolf <<a href="mailto:twolf@wolftechgroup.com">twolf@wolftechgroup.com</a>> wrote:<br>
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<div dir="auto">This has affected TNs we use Bandwidth for and apparently they have changed how certain LATA are sourced for CNAM which caused them to present as “Bandwidth” so people were reporting as SPAM.. I was told it affected <span style="font-family:Calibri,sans-serif;font-size:14.666667px;background-color:rgb(255,255,255)">There
have been changes with DIDs in LATAs 973 (Palm Springs, CA), 342 (Marquette, MI), and 120 (Portland, ME) Rate Centers.</span><br id="x_lineBreakAtBeginningOfSignature">
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<div>Todd Wolf</div>
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<blockquote type="cite">On Feb 1, 2024, at 2:01 PM, Adam Miller via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br>
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<div dir="auto">We have seen it as well, primarily with Verizon.</div>
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<div dir="auto">Adam Miller</div>
<div dir="auto">SimSIP, LLC</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> VoiceOps <<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>> on behalf of Carlos Alvarez via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br>
<b>Sent:</b> Thursday, February 1, 2024 12:39:25 PM<br>
<b>To:</b> VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br>
<b>Subject:</b> Re: [VoiceOps] Spike in customers numbers showing SPAM?</font>
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<div dir="ltr">We’ve had more reports of this than usual, suddenly. For us it feels more related to T-Mobile, but I haven’t carefully tracked it.</div>
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<div dir="ltr" class="x_x_gmail_attr">On Feb 1, 2024 at 10:57:27 AM, Christopher Aloi via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br>
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<div dir="ltr">Hey All,<br>
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<div>Anyone else seeing a spike in customers reporting their numbers are showing as SPAM? I have a number of customers who popped up over the last seven days with this problem. I am also hearing some of our internal numbers are coming up this way. It seems
a lot of these calls are ending with Verizon Wireless. My calls all have A level attestation. I am in Upstate NY and most of these calls are as well. I have directed customers to the free caller registry in the past, but this sudden spike feels alarming.</div>
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<div>Chris</div>
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