<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">It really depends on the hotels. These days they don’t seem to want to pay for a high service level and often can change a room if a guest is upset. Like everything landline use is decreasing and there isn’t as much money in it anymore so it’s a best efforts service which is more manageable</div><div dir="ltr"><br></div><div dir="ltr">A lot of places have a flat rate charge for calls, local, national/mobile, international. It’s not complex and there are billing packages out there that solve this</div><div dir="ltr"><br></div><div dir="ltr">Wake up calls, calls to reception, room service etc are important, but given the number of mobiles most people use them for anything else</div><div dir="ltr"><br></div><div dir="ltr">Work with them to agree a mutually beneficial service level where you support call functions but the wiring is on a per call out basis and maybe the hours are business. If they want 24/7 they will need to pay for it</div><div dir="ltr"><br></div><div dir="ltr">Cheers Duncan </div><div dir="ltr"><br><blockquote type="cite">On 3/02/2024, at 11:47 AM, Carlos Alvarez via VoiceOps <voiceops@voiceops.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"><span style="color:rgb(120,120,120)">On Feb 2, 2024 at 1:21:53 PM, Jay Hennigan via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:</span><br></div><div class="gmail_quote">
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<div><br><br>Post-cellular, hotel phone systems are a cost center and most properties <br>spend as little as possible to keep them functioning. The ability to <br>easily order room service is about the only profit to be made.<br></div></div></blockquote><div class="gmail_quote"><br></div><div class="gmail_quote" dir="ltr">I should have put this on my list. We normally deal with companies where we provide a great communications value proposition. The hotels have a seething hatred for the phone burden, which is legally mandated and also part of their franchise agreements. All for nothing, because nobody uses the room phone. The desk told me they get less than a handful of calls from rooms in a day. People pick up their cell phone and call the main number to reach them. Going into that environment seems like a huge new challenge in sales and relations because you’re no longer proposing value; only wasted costs. What will they say every time you have to ask them for cash to fix aging wires or replace analog interfaces?</div><br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" type="cite"><div><div>Unless you're willing to spend a lot of time and resources on becoming <br>the local 800-pound gorilla in the hospitality phone space I'd pass on <br>it beyond handing them a PRI off of a TA900 to keep the legacy Mitel <br>alive. Those things are built like tanks and may outlast us all.<br></div></div></blockquote><div class="gmail_quote"><br></div><div class="gmail_quote" dir="ltr">The other side is that the two companies I tried to work with had a very hard time getting prompt local service because the system experts are literally dying off.</div><div class="gmail_quote" dir="ltr"><br></div>
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