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“How can a user do completely the opposite of the established process and make everything harder on everyone?”</div><div dir="ltr"><br></div><div dir="ltr">One of the subsequent complaints from the desk is that transferring the call then requires them to introduce it and say what room they are in, which otherwise would be shown on the phone. As far as an IVR, neither place I dealt with used one. But I’ve been in hotels where dialing 0 from the room phone gave you an IVR. So maybe that’s why?</div><div dir="ltr"><br></div><div dir="ltr">Anyway, add that to the massive list of why dealing with hotels is a career onto itself, and I backed out.</div><div dir="ltr"><br></div><div dir="ltr"><br></div>
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<div dir="ltr" class="gmail_attr">On Feb 2, 2024 at 4:26:13 PM, Alex Balashov via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br></div>
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<br><blockquote type="cite"> On 2 Feb 2024, at 17:45, Carlos Alvarez via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br></blockquote><blockquote type="cite"> <br></blockquote><blockquote type="cite"> The desk told me they get less than a handful of calls from rooms in a day. People pick up their cell phone and call the main number to reach them.<br></blockquote><br>While I've never pretended to understand telephony end-users well, this seems confounding to me. Calling into the hotel through the outside can be much less inconvenient. If it is a small, boutique type hotel, maybe you can get to the front desk straight away, but many major hotel chains will publish a local "main number" for the hotel that in reality sends you to a centralised IVR, and potentially centralised customer service in my experience, especially for reservations. There can be a lot of hoops to jump through to actually get to the concrete front desk of any particular hotel per se.<br><br>Meanwhile, pressing the Front Desk or Room Service button on the in-room phone seems to result in proper and correct internal routing within the property, and also displays correct caller room info to the recipient. This leads me to always use the room phone when needing to contact hotel staff for any reason.<br><br>How weird.<br><br>-- Alex<br><br>-- <br>Alex Balashov<br>Principal Consultant<br>Evariste Systems LLC<br>Web: <a href="https://evaristesys.com">https://evaristesys.com</a><br>Tel: +1-706-510-6800<br><br>_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br><a href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
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