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<p class="MsoNormal"><span style="font-size:11.0pt">Well that was phone number was a maze. I managed to get an email address out of somebody
<a href="mailto:dl-ss7trctier2@att.com">dl-ss7trctier2_at_att.com</a>, but nobody could open a ticket.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Going to give the email address a try.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Collin R</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="color:black">From:
</span></b><span style="color:black">Mary Lou Carey <marylou@backuptelecom.com><br>
<b>Date: </b>Monday, February 19, 2024 at 6:10</span><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:black">PM<br>
<b>To: </b>Collin Rose <collin.rose@daystarrfiber.net><br>
<b>Cc: </b>VoiceOps <voiceops@voiceops.org><br>
<b>Subject: </b>Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">[External Email]: This message is from a sender outside our organization. Exercise caution with links and attachments. Do not share sensitive information unless you verify the sender's identity and trust the
content.<br>
<br>
AT&T Wireless NOC<br>
800-638-2822<br>
<br>
If you've put in a ticket and they still haven't fixed it, I also have<br>
escalation contacts.<br>
<br>
MARY LOU CAREY<br>
BackUP Telecom Consulting<br>
Office: 615-791-9969<br>
Cell: 615-796-1111<br>
<br>
On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote:<br>
> We appear to have an issue with AT&T Wireless failing to complete<br>
> calls to us and anything behind the local Frontier tandem (which they<br>
> apparently were routing our calls to). We are seeing call failures on<br>
> testing from an AT&T wireless cellular phone to both our numbers, and<br>
> the Frontier exchanges served off the tandem. Any one got any contacts<br>
> to open a ticket? Our end-user ticket, and our FirstNet ticket through<br>
> the local 911 center have both been unsuccessful, and we are going on<br>
> 72 hours of inability to receive calls from AT&T Wireless customers.<br>
><br>
> Thanks,<br>
><br>
> Collin R<br>
> _______________________________________________<br>
> VoiceOps mailing list<br>
> VoiceOps@voiceops.org<br>
> <a href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></span></p>
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