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    <div class="moz-cite-prefix">Oh hey, I didn't see who was creating
      this email. Have you tried the rural call completion route,
      Collin?</div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix"><a class="moz-txt-link-freetext" href="https://about.att.com/sites/rural_call_completion">https://about.att.com/sites/rural_call_completion</a></div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix">The FCC is taking a dim view of this
      nonsense lately and is ready to bring some FO to the FA game.<br>
    </div>
    <div class="moz-cite-prefix"><br>
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    <div class="moz-cite-prefix">On 2/20/24 14:02, Collin Rose via
      VoiceOps wrote:<br>
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        <p class="MsoNormal"><span style="font-size:11.0pt">Well the
            email is for an STP group of some sort, they can’t create a
            ticket, but were able to tell me when calls started failing,
            and that Frontier needs to open a ticket with ATT Mobility
            since they are directly connected.<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt">Haven’t been
            able to convince Frontier to do anything, as they claim
            AT&T is routing the calls incorrectly to them on the
            wrong group (AT&T STP folks say the TCICs changed at the
            time the calls started failing).<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt">Have engaged
            PSC for assistance, still have been unable to get anyone at
            ATT to actually accept a ticket from me. We have hundreds of
            customers complaining, and we have been steering them to
            ATT. Many of them are being told it’s not their problem.
            Others are being told the “local site is degraded” and they
            are working on it.<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt">Appreciate
            any help anyone can provide!<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">Collin
            R</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
        <p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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              <p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
                    style="color:black">From:
                  </span></b><span style="color:black">VoiceOps
                  <a class="moz-txt-link-rfc2396E" href="mailto:voiceops-bounces@voiceops.org"><voiceops-bounces@voiceops.org></a> on behalf of
                  Collin Rose via VoiceOps <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
                  <b>Date: </b>Tuesday, February 20, 2024 at 11:14</span><span
style="font-family:"Arial",sans-serif;color:black"> </span><span
                  style="color:black">AM<br>
                  <b>To: </b>Mary Lou Carey
                  <a class="moz-txt-link-rfc2396E" href="mailto:marylou@backuptelecom.com"><marylou@backuptelecom.com></a><br>
                  <b>Cc: </b>VoiceOps <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
                  <b>Subject: </b>Re: [VoiceOps] AT&T Wireless /
                  FirstNet routing issue contact<o:p></o:p></span></p>
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              <p>[External Email]: This message is from a sender outside
                our organization. Exercise caution with links and
                attachments. Do not share sensitive information unless
                you verify the sender's identity and trust the content.<o:p></o:p></p>
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                <p class="MsoNormal"><span style="font-size:11.0pt">Well
                    that was phone number was a maze. I managed to get
                    an email address out of somebody
                    <a href="mailto:dl-ss7trctier2@att.com"
                      moz-do-not-send="true">dl-ss7trctier2_at_att.com</a>,
                    but nobody could open a ticket.</span><o:p></o:p></p>
                <p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
                <p class="MsoNormal"><span style="font-size:11.0pt">Going
                    to give the email address a try.</span><o:p></o:p></p>
                <p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">Collin
                    R</span><o:p></o:p></p>
                <p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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                      <p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
                            style="color:black">From:
                          </span></b><span style="color:black">Mary Lou
                          Carey <a class="moz-txt-link-rfc2396E" href="mailto:marylou@backuptelecom.com"><marylou@backuptelecom.com></a><br>
                          <b>Date: </b>Monday, February 19, 2024 at
                          6:10</span><span
style="font-family:"Arial",sans-serif;color:black"> </span><span
                          style="color:black">PM<br>
                          <b>To: </b>Collin Rose
                          <a class="moz-txt-link-rfc2396E" href="mailto:collin.rose@daystarrfiber.net"><collin.rose@daystarrfiber.net></a><br>
                          <b>Cc: </b>VoiceOps
                          <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
                          <b>Subject: </b>Re: [VoiceOps] AT&T
                          Wireless / FirstNet routing issue contact</span><o:p></o:p></p>
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                      <p class="MsoNormal"><span
                          style="font-size:11.0pt">[External Email]:
                          This message is from a sender outside our
                          organization. Exercise caution with links and
                          attachments. Do not share sensitive
                          information unless you verify the sender's
                          identity and trust the content.<br>
                          <br>
                          AT&T Wireless NOC<br>
                          800-638-2822<br>
                          <br>
                          If you've put in a ticket and they still
                          haven't fixed it, I also have<br>
                          escalation contacts.<br>
                          <br>
                          MARY LOU CAREY<br>
                          BackUP Telecom Consulting<br>
                          Office: 615-791-9969<br>
                          Cell: 615-796-1111<br>
                          <br>
                          On 2024-02-18 05:48 PM, Collin Rose via
                          VoiceOps wrote:<br>
                          > We appear to have an issue with AT&T
                          Wireless failing to complete<br>
                          > calls to us and anything behind the local
                          Frontier tandem (which they<br>
                          > apparently were routing our calls to). We
                          are seeing call failures on<br>
                          > testing from an AT&T wireless
                          cellular phone to both our numbers, and<br>
                          > the Frontier exchanges served off the
                          tandem. Any one got any contacts<br>
                          > to open a ticket? Our end-user ticket,
                          and our FirstNet ticket through<br>
                          > the local 911 center have both been
                          unsuccessful, and we are going on<br>
                          > 72 hours of inability to receive calls
                          from AT&T Wireless customers.<br>
                          ><br>
                          > Thanks,<br>
                          ><br>
                          > Collin R<br>
                          >
                          _______________________________________________<br>
                          > VoiceOps mailing list<br>
                          > <a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br>
                          > <a
href="https://puck.nether.net/mailman/listinfo/voiceops"
                            moz-do-not-send="true"
                            class="moz-txt-link-freetext">https://puck.nether.net/mailman/listinfo/voiceops</a></span><o:p></o:p></p>
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
VoiceOps mailing list
<a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a>
</pre>
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