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<div class="moz-cite-prefix">Oh hey, I didn't see who was creating
this email. Have you tried the rural call completion route,
Collin?</div>
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<div class="moz-cite-prefix"><a class="moz-txt-link-freetext" href="https://about.att.com/sites/rural_call_completion">https://about.att.com/sites/rural_call_completion</a></div>
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<div class="moz-cite-prefix">The FCC is taking a dim view of this
nonsense lately and is ready to bring some FO to the FA game.<br>
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<div class="moz-cite-prefix">On 2/20/24 14:02, Collin Rose via
VoiceOps wrote:<br>
</div>
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<p class="MsoNormal"><span style="font-size:11.0pt">Well the
email is for an STP group of some sort, they can’t create a
ticket, but were able to tell me when calls started failing,
and that Frontier needs to open a ticket with ATT Mobility
since they are directly connected.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Haven’t been
able to convince Frontier to do anything, as they claim
AT&T is routing the calls incorrectly to them on the
wrong group (AT&T STP folks say the TCICs changed at the
time the calls started failing).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Have engaged
PSC for assistance, still have been unable to get anyone at
ATT to actually accept a ticket from me. We have hundreds of
customers complaining, and we have been steering them to
ATT. Many of them are being told it’s not their problem.
Others are being told the “local site is degraded” and they
are working on it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Appreciate
any help anyone can provide!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">Collin
R</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
style="color:black">From:
</span></b><span style="color:black">VoiceOps
<a class="moz-txt-link-rfc2396E" href="mailto:voiceops-bounces@voiceops.org"><voiceops-bounces@voiceops.org></a> on behalf of
Collin Rose via VoiceOps <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
<b>Date: </b>Tuesday, February 20, 2024 at 11:14</span><span
style="font-family:"Arial",sans-serif;color:black"> </span><span
style="color:black">AM<br>
<b>To: </b>Mary Lou Carey
<a class="moz-txt-link-rfc2396E" href="mailto:marylou@backuptelecom.com"><marylou@backuptelecom.com></a><br>
<b>Cc: </b>VoiceOps <a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
<b>Subject: </b>Re: [VoiceOps] AT&T Wireless /
FirstNet routing issue contact<o:p></o:p></span></p>
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<div
style="border:solid #CCCCCC 1.0pt;padding:8.0pt 8.0pt 8.0pt 8.0pt;margin-bottom:15.0pt">
<p>[External Email]: This message is from a sender outside
our organization. Exercise caution with links and
attachments. Do not share sensitive information unless
you verify the sender's identity and trust the content.<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt">Well
that was phone number was a maze. I managed to get
an email address out of somebody
<a href="mailto:dl-ss7trctier2@att.com"
moz-do-not-send="true">dl-ss7trctier2_at_att.com</a>,
but nobody could open a ticket.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Going
to give the email address a try.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif">Collin
R</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
style="color:black">From:
</span></b><span style="color:black">Mary Lou
Carey <a class="moz-txt-link-rfc2396E" href="mailto:marylou@backuptelecom.com"><marylou@backuptelecom.com></a><br>
<b>Date: </b>Monday, February 19, 2024 at
6:10</span><span
style="font-family:"Arial",sans-serif;color:black"> </span><span
style="color:black">PM<br>
<b>To: </b>Collin Rose
<a class="moz-txt-link-rfc2396E" href="mailto:collin.rose@daystarrfiber.net"><collin.rose@daystarrfiber.net></a><br>
<b>Cc: </b>VoiceOps
<a class="moz-txt-link-rfc2396E" href="mailto:voiceops@voiceops.org"><voiceops@voiceops.org></a><br>
<b>Subject: </b>Re: [VoiceOps] AT&T
Wireless / FirstNet routing issue contact</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt">[External Email]:
This message is from a sender outside our
organization. Exercise caution with links and
attachments. Do not share sensitive
information unless you verify the sender's
identity and trust the content.<br>
<br>
AT&T Wireless NOC<br>
800-638-2822<br>
<br>
If you've put in a ticket and they still
haven't fixed it, I also have<br>
escalation contacts.<br>
<br>
MARY LOU CAREY<br>
BackUP Telecom Consulting<br>
Office: 615-791-9969<br>
Cell: 615-796-1111<br>
<br>
On 2024-02-18 05:48 PM, Collin Rose via
VoiceOps wrote:<br>
> We appear to have an issue with AT&T
Wireless failing to complete<br>
> calls to us and anything behind the local
Frontier tandem (which they<br>
> apparently were routing our calls to). We
are seeing call failures on<br>
> testing from an AT&T wireless
cellular phone to both our numbers, and<br>
> the Frontier exchanges served off the
tandem. Any one got any contacts<br>
> to open a ticket? Our end-user ticket,
and our FirstNet ticket through<br>
> the local 911 center have both been
unsuccessful, and we are going on<br>
> 72 hours of inability to receive calls
from AT&T Wireless customers.<br>
><br>
> Thanks,<br>
><br>
> Collin R<br>
>
_______________________________________________<br>
> VoiceOps mailing list<br>
> <a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br>
> <a
href="https://puck.nether.net/mailman/listinfo/voiceops"
moz-do-not-send="true"
class="moz-txt-link-freetext">https://puck.nether.net/mailman/listinfo/voiceops</a></span><o:p></o:p></p>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
VoiceOps mailing list
<a class="moz-txt-link-abbreviated" href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>
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