<div dir="ltr">Unfortunately, you're at the mercy of the call-ed party's carrier. A lot of providers maintain their own database, and only periodically update it. I suspect this is a hold-over from when dips were expensive. That carrier may, or may not update their databases regularly. For esample when I call one of our consultants, my caller id comes up on his phone as the person who had my DID 20+ years ago, well before we had a relationship with the consultant. The correct information is being sent from our switch, and Neustar has the correct information, but his provider (I think verizon) is sending something that's completely wrong.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Nov 1, 2024 at 2:21 PM Mike Hammett via VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Sorry, you're right.<br>
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CNAM<br>
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Mike Hammett<br>
Intelligent Computing Solutions<br>
<a href="http://www.ics-il.com" rel="noreferrer" target="_blank">http://www.ics-il.com</a><br>
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Midwest Internet Exchange<br>
<a href="http://www.midwest-ix.com" rel="noreferrer" target="_blank">http://www.midwest-ix.com</a><br>
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----- Original Message -----<br>
From: "Alex Balashov via VoiceOps" <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
To: "VoiceOps" <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
Sent: Friday, November 1, 2024 1:06:45 PM<br>
Subject: Re: [VoiceOps] Stale Caller ID<br>
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Caller ID, or calling name (CNAM)?<br>
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> On Nov 1, 2024, at 1:52 pm, Mike Hammett via VoiceOps <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>> wrote:<br>
> <br>
> How common is how stale of caller ID data? We have a customer that is complaining that they're getting the wrong data on their phone. They insist it's not a local directory. We've verified it works fine on other providers.<br>
> <br>
> <br>
> <br>
> -----<br>
> Mike Hammett<br>
> Intelligent Computing Solutions<br>
> <a href="http://www.ics-il.com" rel="noreferrer" target="_blank">http://www.ics-il.com</a><br>
> <br>
> <br>
> <br>
> Midwest Internet Exchange<br>
> <a href="http://www.midwest-ix.com" rel="noreferrer" target="_blank">http://www.midwest-ix.com</a><br>
> <br>
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<br>
-- <br>
Alex Balashov<br>
Principal Consultant<br>
Evariste Systems LLC<br>
Web: <a href="https://evaristesys.com" rel="noreferrer" target="_blank">https://evaristesys.com</a><br>
Tel: +1-706-510-6800<br>
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</blockquote></div>