Wow hold on smartnet is a very different story. You
will not need a CCIE for smartnet you can ring the TAC
directly.
The reason for the rules as a gold partner is that we
get 2nd level engineers and they dont want there time
wasted with "how do I configure isdn dialup" type questions.
Regards,
Kevin
-----Original Message-----
From: Hank Nussbacher [mailto:hank@att.net.il]
Sent: 09 August 2001 18:40
To: Kevin Gannon; cisco-nsp@puck.nether.net
Subject: RE: [nsp] Opening TAC P3 or P4
At 17:16 09/08/01 +0100, Kevin Gannon wrote:
Well it don't say that on the Cisco Open TAC page so buying Smartnet was a
really stupid move! -Hank
>As a Gold partner 51% of all TAC cases must be open by CCIE's
>and uner the new system there is a percentage that must be
>open by CCNP's. There is
>
>It is a real pain.
>
>Regards,
>Kevin
>
>-----Original Message-----
>From: Hank Nussbacher [mailto:hank@att.net.il]
>Sent: 09 August 2001 15:21
>To: cisco-nsp@puck.nether.net
>Subject: [nsp] Opening TAC P3 or P4
>
>
>I have read over: http://www.cisco.com/univercd/cc/td/doc/pcat/wwtacr.htm
>and assumed that one does not need to be a CCIE in order to open P3 or P4
>problems online via TAC. Our Cisco Gold Partner says that one has to be a
>CCIE to open TACs on this fashion. Who is right?
>
>Thanks,
>Hank
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