RE: [nsp] Router problem

From: George Robbins (grr@shandakor.tharsis.com)
Date: Wed Aug 15 2001 - 12:36:07 EDT


What the SIGSEGV saying is that the processor got a "segementation violation"
error, while running IOS. This is nominally references non-existant
memory or some similar error, there can be many causes both in the
software bug and hardware problem area.

SIGTRAP points to executing a specific kind of instruction rather than an
invalid memory access, it could still be bad memory in a router with
non-parity SIMMS, a bug in the "jumps into space" category or whatever.

In some cases the address where the error occurs ties in with a bug for
a specific IOS version, otherwise it's just a "something bad happened"
error, and you need to try upgrading your IOS, swapping SIMM's or other
voodoo to pin it down or make it go away. 8-)

                                                George

> Date: Wed, 15 Aug 2001 12:08:02 -0400
> Subject: RE: [nsp] Router problem
> TO: cisco-nsp@puck.nether.net, jamesky@hotmail.com
>
> Hello,
>
> One of my customer's 1720 routers running 12.0.7T had the same problem.
> After I reported the problem to Cisco TAC, they told me to upgrade the
> IOS to 12.1.9 but it didn't help. It turned out that the Fast Ethernet
> module was flaky and the router had to be replaced. Please find below
> the error message:
>
> Cisco Internetwork Operating System Software
> IOS (tm) C1700 Software (C1700-SY-M), Version 12.0(7)T, RELEASE
> SOFTWARE (fc2)
> Copyright (c) 1986-1999 by cisco Systems, Inc.
> Compiled Mon 06-Dec-99 13:43 by phanguye
> Image text-base: 0x80008088, data-base: 0x8070D928
>
> ROM: System Bootstrap, Version 12.0(3)T, RELEASE SOFTWARE (fc1)
>
> <router hostname removed to protect the innocent> uptime is 7 hours, 6
> minutes
> System returned to ROM by error - a SIGTRAP exception, PC 0x8012A86C at
> 10:24:56 edt Wed Aug 8 2001
> System restarted at 15:57:09 edt Wed Aug 8 2001
> System image file is "flash:c1700-sy-mz.120-7.T.bin"
>
> Regards,
>
> Thanh D. Nguyen
> CCIE #4101
> Sprint Managed Network Services
> 2490 Sunrise Valley Drive
> Reston, VA 22096
> thanh.d.nguyen@mail.sprint.com
>
> -----Original Message-----
> From: jamesky [mailto:jamesky@hotmail.com]
> Sent: Wednesday, August 15, 2001 5:05 AM
> To: cisco-nsp
> Cc: jamesky
> Subject: [nsp] Router problem
>
>
> Hello,
>
> We have a 2620 router and it rebooted 2 time with 2 weeks interval.
> The
> error was :
>
> router1 uptime is 4 hours, 20 minutes
> System returned to ROM by error - a SegV exception, PC 0x8021C9E8
>
> This is an interim router inserted in between another router to connect
> to a
> frame relay with multiple PVC's. Can anyone tell me the problem with
> this
> kind of error?
>
> Thanks..
>
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>
>



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