[c-nsp] How can one escalate within Cisco TAC?

[Mark Tinka]

On 2/8/23 09:48, Hank Nussbacher via cisco-nsp wrote:

> We opened a case on Jan 22 (Case #694936467).  Since then we have 
> exchanged countless email, countless logs and countless command output 
> captures.
>
>
> On Jan 31 we requested transfer to a more senior IOS-XR team. The case 
> was transferred to Mexico TAC on Jan 31 and was assigned an engineer, 
> yet after 9 days we have not heard from anyone inside Cisco TAC.  The 
> case is listed as moderate - we requested that the case be moved to 
> Amsterdam on Feb 5 and as of today no Cisco engineer is assigned to 
> the case, no engineer manager is listed and it would appear that after 
> 9 days in TAC limbo, no one wants to touch this TAC case since they 
> have run out of ideas of how to solve it.
>
>
> So how does one escalate such an issue within TAC?  Is there some 
> secret email like escalations at cisco.com or vp-tac at cisco.com that one 
> can contact?

Your account team at Cisco are your best bet.

Mark.