[cisco-voip] Any idea why

[Aaron Kent]

Another step after bouncing the tftp service from within the service
center (giving in at least 10 minutes and a reboot of the phone), is to
stop and start the web server from under IIS (Start --> Control Panel
--> Administrative Tools --> Internet Services Manager). 

This may take a few minutes to do but will not cause any issues to VoIP,
but CCMUser and CCMAdmin will be down as well as tftp and any extended
services you may use. I have had to do this only once but it sure beats
Cisco recommendation of bouncing your tftp server. The whole restarting
of IIS takes 10 - 30 seconds. You may want to do this during a
maintainance window since there is a very remote change that the web
server will not restart.

If that still doesn't work, you can use perfmon to look at the tftp
service and even try a tftp copy from the server to bring focus on the
true issue. It can either be tftp or IIS.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Monday, March 07, 2005 2:06 PM
To: Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Any idea why

We recently encountered a situation (after an upgrade from 3.3.4 to
4.0.1)
where the corporate directory wasn't showing up..

The Services URL had been of the form
http://ip.address.xxx.yyy/dir/dir/dir/page.xml

We changed it to

http://hostname/dir/dir/dir/page.xml

and rebooted the phones that night...
It fixed the issue..

The vendor told me they had fixed exactly the same problem on another
upgrade
and had gone from hostname to IP in that case--

Not sure why this fixed it---

perhaps Wes's suggestion of restarting the TFTP service and rebooting
the phones would've worked...
but I wanted a URL in there anyhow-- though realistically I want a
different URL than the CCM itself-
I'd like to host the entire services area off-CCM so I can deploy apps
without worrying about 
whether I'm going to affect the CCM...

(can I do that, Wes?)

Tim

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Monday, March 07, 2005 1:49 PM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Any idea why

Hi Scott,

The directories URL is passed to hte phone in the .cnf.xml file that is 
downloaded via TFTP.
does the phone have the correct TFTP server address?
use window TFTP client from cmd line to confirm you can download 
SEP<mac>.cnf.xml from that TFTP server.  Check the directories URL 
there, then reset the phone.  If dir url i sincorrect in config file, 
check the phone config page to make sure no value is specified there to 
override the defaults.  Last ditc effort, bounce the TFTp service on the

tftp server.

/Wes

Voll, Scott wrote:

>I have at lease one phone that is not displaying the corporate
directory
>button.  I found the problem to be that it doesn't have the
>http://CM/CCMCIP/xmldirectory.asp
>Link in the settings.  But my other phone does.  Any ideas?  Both are
on
>the same subnet.
>
>TIA
>
>Scott
>
>
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>
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