[cisco-voip] Any idea why

[Wes Sisk]

Hi Tim,

You could choose to host the services menu on another server, or just 
your service.  The system caters to option #2.  #1 is possible but 
difficult becuase your app has to control what ipphone services the user 
is subscribed to and generate the approprate list of services for each 
user based on phone mac address (and language/locale if you're a global 
company).

For option 1. Simply write your service on your own server.  Then create 
a new ipphone service in ccmadmin with URL that points to your server.  
CCM will host to the top level menu of services and maintain what 
phone/user is subscribed to what service.  Then once the user selects 
your service, the phone communicates via HTTP directly with your server 
and bypasses CM.  It certainly is a good idea to keep your custom 
ipphoneservices off the CM server and only include the URL as a URL the 
users  can subscribe to via CCMUser.  That way those pesky users at 
least have the option of caring for themselves.  Whether they choose to 
is quite a different administrative task....

/Wes

Tim Reimers wrote:

>We recently encountered a situation (after an upgrade from 3.3.4 to
>4.0.1)
>where the corporate directory wasn't showing up..
>
>The Services URL had been of the form
>http://ip.address.xxx.yyy/dir/dir/dir/page.xml
>
>We changed it to
>
>http://hostname/dir/dir/dir/page.xml
>
>and rebooted the phones that night...
>It fixed the issue..
>
>The vendor told me they had fixed exactly the same problem on another
>upgrade
>and had gone from hostname to IP in that case--
>
>Not sure why this fixed it---
>
>perhaps Wes's suggestion of restarting the TFTP service and rebooting
>the phones would've worked...
>but I wanted a URL in there anyhow-- though realistically I want a
>different URL than the CCM itself-
>I'd like to host the entire services area off-CCM so I can deploy apps
>without worrying about 
>whether I'm going to affect the CCM...
>
>(can I do that, Wes?)
>
>Tim
>
>-----Original Message-----
>From: cisco-voip-bounces at puck.nether.net
>[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
>Sent: Monday, March 07, 2005 1:49 PM
>To: Voll, Scott
>Cc: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] Any idea why
>
>Hi Scott,
>
>The directories URL is passed to hte phone in the .cnf.xml file that is 
>downloaded via TFTP.
>does the phone have the correct TFTP server address?
>use window TFTP client from cmd line to confirm you can download 
>SEP<mac>.cnf.xml from that TFTP server.  Check the directories URL 
>there, then reset the phone.  If dir url i sincorrect in config file, 
>check the phone config page to make sure no value is specified there to 
>override the defaults.  Last ditc effort, bounce the TFTp service on the
>
>tftp server.
>
>/Wes
>
>Voll, Scott wrote:
>
>  
>
>>I have at lease one phone that is not displaying the corporate
>>    
>>
>directory
>  
>
>>button.  I found the problem to be that it doesn't have the
>>http://CM/CCMCIP/xmldirectory.asp
>>Link in the settings.  But my other phone does.  Any ideas?  Both are
>>    
>>
>on
>  
>
>>the same subnet.
>>
>>TIA
>>
>>Scott
>>
>>
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>> 
>>
>>    
>>
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