[cisco-voip] IPCC EX

[Aaron Kent]

Correct.
But I must give a formal WARNING!!!

Again if you utilized the default scripts in day to day operations, then
you will have to pull the scripts off before the upgrade and being them
back in after your done. This is not the best way. What I would do is
rename the scripts and then do the upgrade, then name them back to what
you want. If you do not do this the default scripts will be over
written.

Also, don't forget to run the JTAPI update utility and update each Cisco
Agent Desktop (CAD). The version used with 3.1.3 is 4.5.2, and the CAD
used in 3.5.2 is 4.4.5. Same thing for Cisco Supervisor Desktop (CSD). 

Look to this page for reference materials to print out for your call
centers and SOPs if needed.
http://www.cisco.com/en/US/partner/products/ps5883/index.html

Keep us informed!!!

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Thursday, March 10, 2005 3:48 PM
To: medley at mac.com; cisco-voip at puck-nether.net
Subject: RE: [cisco-voip] IPCC EX

That was what I was looking at.  The upgrade section points you back to
the install.  Install does talk about if a pervious version was on
there, but I didn't know if I had to uninstall 3.1.3 and then reinstall
3.5.2 or just over the top of 3.1.3.

Thanks

Scott

-----Original Message-----
From: Tim Medley [mailto:medley at mac.com] 
Sent: Thursday, March 10, 2005 12:25 PM
To: Voll, Scott; 'cisco-voip at puck-nether.net'
Subject: RE: [cisco-voip] IPCC EX

You do not have to format and start from scratch. All you need to do is
run
the 3.5(2) installer on your IPCC Exp server.

Take a look at the IPCC Express 3.5 installation guide.
http://www.cisco.com/application/pdf/en/us/guest/products/ps5883/c1097/c
cmig
ration_09186a00801e879e.pdf

There is a section specific to upgrades.

tm



Tim Medley

http://www.sccp2000.com IP Telephony News, Tips and Tricks

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Thursday, March 10, 2005 3:17 PM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] IPCC EX

I'm upgrading IPCC this weekend and I just assumed that I have to format
and reinstall.  Is that true or can I simple upgrade the current 3.1.3
to 3.5.2?  Can someone point me in the right direction?  If it's true
that I need to format, how can I keep the historical reporting data.
Management doesn't want to lose that.

Thanks

Scott


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