[cisco-voip] Problems with Huntgroup on 4.1(2)[Scanned]

[Benny Giebens]

Simple answer, unplug phone2....
Don't forward it to 100, because you create an infinitive loop.
Eventually you can forward it to 51, so if 51 is free he takes the call, otherwise it transfers to 52.

But what to do if also 52 is busy... the call gets lost.
Any ideas on how to solve this last scenario?



Rgds
Benny Giebens

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmad Cheikh Moussa
Sent: dinsdag 22 maart 2005 13:11
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Problems with Huntgroup on 4.1(2)[Scanned]

Hi!

I use CCM 4.1(2) with a Cisco 3640 H.323 gateway.
I have a problem with my Huntgroups.
It is difficult to describe, so I try it
with an example.
Huntgroup : 100
             Phone1 : 50
             Phone2 : 51
             Phone3 : 52


Phone1 and Phone2 are on-hook.
Someone calls the 100 and Phone1 gets the call.
The user accept the call and everything is ok.
Anotherone calls the 100. Phone1 is busy and therefore
the call is forwarded to Phone2. Phone2 gets the call.
Phone1 has finished the call. Now the user
wants to go out of the Huntgroup and pushs
the button "Callforwardall" and inserts the number
100. After that Phone2 goes then on-hook.

When now another one calls the 100, the user
gets an busy tone, whether the Phone2 is on-hook
and reachable.

Has anyone an idea how to solve that without using
the attendant console or an extra software, which has to be
installed on a PC ?

Best regards,
  Ahmad


-- 
Ahmad Cheikh-Moussa
NetUSE AG
Dr.-Hell-Straße, 24107 Kiel, Germany
Telefon: +49 431 2390 400 --  Telefax: +49 431 2390 499
Service: Service at NetUSE.DE --  http://NetUSE.DE/
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