[cisco-voip] Unity lady strikes again

[Ryan Ratliff]

The easiest way to do this is to find the wav file referenced and 
replace it with one that contains an appropriate amount of silence.
You can find out the specific wav file by enabling the Conversation 
micro trace (10 and/or 11).  Then make your test call, and gather the 
file.  If there isn't a specific file for Conversation it will be in 
the AvCsMgr trace file.   You should see the wav files that are being 
called at different points in the conversation and you can then listen 
to them to make sure you have the correct one.

All of the Unity Lady's wav files are in commserver\stream files\.  
Simply find the correct one, rename the original version and put your 
new file in there with the same name.  It may take a reboot or restart 
of Unity, but I'm not 100% sure on that.

Be sure to note that any Unity upgrade may replace your custom file and 
if you have any problems with it, put the original file back before 
calling TAC.

-Ryan
On Mar 22, 2005, at 9:03 AM, Vincent De Keyzer wrote:

Hello,

 

one of my customers has a Unity greeting in English, Dutch and French 
(the 3 most common languages in Belgium); but at the end of the 3 
messages, the Unity lady speaks up and says “Record your message at the 
tone. When you are finished, hang up or hold for more options”. Then 
comes the beep.

 

Is there a way to ask her to remain silent between the greeting and the 
beep?

 

Vincent

 

 

 
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