[cisco-voip] Another ART question

[Blomfield, Adam]

It's all in a SQL table... you can write your own reports... I spent
about ten minutes looking at ART before I realized it was a useless
piece of junk. We wrote our own web based reporting tools using ASP to
query the databases and get us exactly the information that we want. We
mainly use it to trace 911 calls and undesirable inbound calls.


Thanks,
Adam

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rusty Painter
Sent: Tuesday, March 22, 2005 10:41 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Another ART question

 

I have set up everyone's manager in the Global Directory in Call
Manager.  When I have a manager log in to ART, go to Bill, and the
Department, the only reportee listed is the manager.  They can check
Select All Reportees, and they will get a bill for their entire
department.  What I was wondering is how they can get the bill for just
one person.  Sometimes they may suspect a person is making personal
calls during business hours and don't want to see the entire report.  

 

Rusty Painter

MCP/A+

Microcomputer Technician

Dorchester County ITS

201 Johnston St.

St. George, SC 29477

Tel:           (843) 563-0022

Fax:          (843) 563-0033

E-mail:      rpainter at dorchestercounty.net
<mailto:rpainter at dorchestercounty.net> 

 

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