[cisco-voip] IPCC

[Tim Medley]

You can remove the work State, to do so, in the CSQ configuration there is a
radio button to enable/disable Automatic Work.

 

There is not a work state time in the current releases of IPCC Express. This
is expected in version 4 which is due out late this year, last I heard
August.

 

You can put an agent automatically back into a ready state as soon as they
are finished with a call, it is the default behavior.

 

tm

 

 

Tim Medley

http://www.medleylabs.com

 

 <http://www.sccp2000.com/> http://www.sccp2000.com IP Telephony News, Tips
and Tricks

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kevin Hoffer
Sent: Tuesday, March 22, 2005 11:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC

 

Question for anyone that works with ICD. I currently have 5 agents logged
in.  I just upgraded to Express from the Standard and now when a agent gets
off a call it puts them in the status "Work" and without them going back
into ready they will sit in that state forever. Is there a way to eliminate
the "Work" state or have it automatically go back to ready after x seconds.

 

Kevin

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