[cisco-voip] IPCC

[Kevin Hoffer]

Question for anyone that works with ICD. I currently have 5 agents
logged in.  I just upgraded to Express from the Standard and now when a
agent gets off a call it puts them in the status "Work" and without them
going back into ready they will sit in that state forever. Is there a
way to eliminate the "Work" state or have it automatically go back to
ready after x seconds.

 

Kevin

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