[cisco-voip] CFWDall problem

[Erick Bergquist]

I had a client with this issue today, and it was due
the full CSA being installed on their CCM and having a
bad policy or something going on it with it. Stopping
CSA on both servers fixed it up. It was working fine
for months then started being a problem so I'm
thinking it lost it's config or got pushed a new one.
I don't know the full CSA product so not sure what may
have going on really. But stopping it fixed the CCM
issue. I asked they uninstall it and put the CCM CSA
on there instead of the one they had.

--- Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> Here's one of our support pages with some info on a
> bug that you might be hitting:
> 
> How To Restart DBL Services to Fix IP Phone Call
> Forwarding Issues 
> On occassion, we may receive calls about problems
> with call forwarding on the IP phones. This usually
> happens when the affected phones' primary
> subscriber's database has got out of sync with the
> publisher and is not sending or receiving updates.
> This is a known bug CSCdy57036 (Cisco CCO ID
> required to view). Here is a snapshot of what is
> included in the bug notes.
> 
>   Please note that these steps should be taken on
> the affected phones' subscribers. 
> 
>             CSCdy57036 Bug Details 
>              
>      
>             Headline  Database failback not always
> working 
>             Product  ciscocm Model   
>             Component  database Duplicate of   
>             Severity  2  Severity help Status 
> Verified  Status help 
>             First Found-in Version  3.1(2c) First
> Fixed-in Version  3.2(2.5), 3.4(0.19), 3.4(0.382),
> 3.3(1.30), 3.3(2.10), 3.4(0.92), 3.4(0.93),
> 3.2(2)ES46, 3.2(02C)SPG, 3.2(2)ES52  Version help 
>                   Release Notes
>                     
>                   [Symptoms]
> 
>                   When I try to set CallForwardAll
> on the IP Phone by pushing
>                   CFwdAll, "Database Unreachable"
> appears on a Phone's display
>                   after entering a directory number.
>                   But I can set CallForwardAll on
> the web.
> 
>                   A way to recover the
> CallForwardAll feature is to do 
>                   following procedure on the
> subscriber which IP Phone is registered to:
>                   1)Start>Programs>Admin
> Tools>Services
>                   2)Stop the Cisco Database Layer
> Monitor Service
>                   3)Keep that window open
>                   4)Start>Programs>Admin
> Tools>Component Services
>                   5)On the left window, click
> Component Services>Computers>My Computer>Click to
> highlight COM+ Applications
>                   6)Under that folder, right click
> on DBL, shutdown then start
>                   7)Go back to "services window" and
> start Cisco Database Layer Monitor Service
> 
> 
>                   [Condition]
> 
>                   I use Cisco CallManager 3.1(2c)
> patched Support Patch B.
>                   The SQL subscription between the
> publisher and the subscriber is NOT broken.
>                   There is IP reachability between
> the publisher and the subscriber.
>                   The publisher isn't down.
> 
> 
>                   [Workaround]
>                   Restart Aupair.
>                  
>            
>      
> 
>   ----- Original Message ----- 
>   From: King, Jesse 
>   To: cisco-voip at puck.nether.net 
>   Sent: Wednesday, March 23, 2005 4:38 PM
>   Subject: [cisco-voip] CFWDall problem
> 
> 
>   I need to restart a service on one of the call
> managers, but I'm not sure which one. I tried
> Callmanager, but that didn't take care of it.
> 
>   When trying to to a cfwdall, I get a fast busy and
> it says database error.
> 
>   Any thoughts?
> 
>   Going to reboot tonight, which should clean it up,
> just wondering if there was a service I could
> restart.
> 
>   Thanks.
> 
>   Jesse
> 
> 
>
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> 
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