[cisco-voip] CFWDall problem

[Wes Sisk]

There is a policy-only version of the headless CSA on Cisco.com so they 
can run the policy from the headless version but still keep their 
central management & logging facility.

/Wes

Erick Bergquist wrote:

>I had a client with this issue today, and it was due
>the full CSA being installed on their CCM and having a
>bad policy or something going on it with it. Stopping
>CSA on both servers fixed it up. It was working fine
>for months then started being a problem so I'm
>thinking it lost it's config or got pushed a new one.
>I don't know the full CSA product so not sure what may
>have going on really. But stopping it fixed the CCM
>issue. I asked they uninstall it and put the CCM CSA
>on there instead of the one they had.
>
>--- Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>  
>
>>Here's one of our support pages with some info on a
>>bug that you might be hitting:
>>
>>How To Restart DBL Services to Fix IP Phone Call
>>Forwarding Issues 
>>On occassion, we may receive calls about problems
>>with call forwarding on the IP phones. This usually
>>happens when the affected phones' primary
>>subscriber's database has got out of sync with the
>>publisher and is not sending or receiving updates.
>>This is a known bug CSCdy57036 (Cisco CCO ID
>>required to view). Here is a snapshot of what is
>>included in the bug notes.
>>
>>  Please note that these steps should be taken on
>>the affected phones' subscribers. 
>>
>>            CSCdy57036 Bug Details 
>>             
>>     
>>            Headline  Database failback not always
>>working 
>>            Product  ciscocm Model   
>>            Component  database Duplicate of   
>>            Severity  2  Severity help Status 
>>Verified  Status help 
>>            First Found-in Version  3.1(2c) First
>>Fixed-in Version  3.2(2.5), 3.4(0.19), 3.4(0.382),
>>3.3(1.30), 3.3(2.10), 3.4(0.92), 3.4(0.93),
>>3.2(2)ES46, 3.2(02C)SPG, 3.2(2)ES52  Version help 
>>                  Release Notes
>>                    
>>                  [Symptoms]
>>
>>                  When I try to set CallForwardAll
>>on the IP Phone by pushing
>>                  CFwdAll, "Database Unreachable"
>>appears on a Phone's display
>>                  after entering a directory number.
>>                  But I can set CallForwardAll on
>>the web.
>>
>>                  A way to recover the
>>CallForwardAll feature is to do 
>>                  following procedure on the
>>subscriber which IP Phone is registered to:
>>                  1)Start>Programs>Admin
>>Tools>Services
>>                  2)Stop the Cisco Database Layer
>>Monitor Service
>>                  3)Keep that window open
>>                  4)Start>Programs>Admin
>>Tools>Component Services
>>                  5)On the left window, click
>>Component Services>Computers>My Computer>Click to
>>highlight COM+ Applications
>>                  6)Under that folder, right click
>>on DBL, shutdown then start
>>                  7)Go back to "services window" and
>>start Cisco Database Layer Monitor Service
>>
>>
>>                  [Condition]
>>
>>                  I use Cisco CallManager 3.1(2c)
>>patched Support Patch B.
>>                  The SQL subscription between the
>>publisher and the subscriber is NOT broken.
>>                  There is IP reachability between
>>the publisher and the subscriber.
>>                  The publisher isn't down.
>>
>>
>>                  [Workaround]
>>                  Restart Aupair.
>>                 
>>           
>>     
>>
>>  ----- Original Message ----- 
>>  From: King, Jesse 
>>  To: cisco-voip at puck.nether.net 
>>  Sent: Wednesday, March 23, 2005 4:38 PM
>>  Subject: [cisco-voip] CFWDall problem
>>
>>
>>  I need to restart a service on one of the call
>>managers, but I'm not sure which one. I tried
>>Callmanager, but that didn't take care of it.
>>
>>  When trying to to a cfwdall, I get a fast busy and
>>it says database error.
>>
>>  Any thoughts?
>>
>>  Going to reboot tonight, which should clean it up,
>>just wondering if there was a service I could
>>restart.
>>
>>  Thanks.
>>
>>  Jesse
>>
>>
>>
>>    
>>
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