[cisco-voip] Incoming Call Issue
Wes Sisk
wsisk at cisco.com
Thu Mar 24 16:33:06 EST 2005
DSP's can go bad for software reasons as well. Keep an eye on it and if
it recurrs, open a TAC case so we can dig further.
/Wes
King, Jesse wrote:
>Thanks to all who provided assistance. It helped me diagnose quickly and
>I certainly learned a great deal.
>
>I'm receiving a replacement NM-HDV card and have taken the problem
>time-slots out of service.
>
>Jesse
>
>-----Original Message-----
>From: Wes Sisk [mailto:wsisk at cisco.com]
>Sent: Thursday, March 24, 2005 12:57 PM
>To: King, Jesse
>Cc: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] Incoming Call Issue
>
>CM service parameters "Change B-Channel Maintenance Status"
>
>/Wes
>
>King, Jesse wrote:
>
>
>
>>I there a way to Busy out individual time slots? IOS level? or through
>>MGCP gateway config?
>>
>>
>>
>>
>>
>>-----Original Message-----
>>From: Wes Sisk [mailto:wsisk at cisco.com]
>>Sent: Thursday, March 24, 2005 11:38 AM
>>To: King, Jesse
>>Cc: cisco-voip at puck.nether.net
>>Subject: Re: [cisco-voip] Incoming Call Issue
>>
>>This one looks like your offender:
>>
>>C549 008 01 g711ulaw 4.4.6 busy idle 0 0 4/0:23 05 0
>>0/61323
>>
>>4/0:23
>>ts= timeslot (aka b-ch)
>>
>>please telnet in,
>>term mon
>>test dsprm 4
>>option 1
>>
>>I'm guessing you will not get an 'alive' message for dsp #8. I cannot
>>find a way to reset that dsp cururently so options are to shut/no shut
>>the voice port or bounce the rtr.
>>
>>/Wes
>>
>>
>>
>>King, Jesse wrote:
>>
>>
>>
>>
>>
>>>Okay. Good. on the right track. I definitely think this is a DSP
>>>problem.
>>>
>>>Bad call again on channel 5, when I do a sh voice dsp, I get a bunch!
>>>Lots of dsp's in this 3745. How can I tell with this output what dsp
>>>is
>>>
>>>
>>>
>>>
>>
>>
>>
>>
>>>using channel 5? Call is coming in on 4/0:23.5....
>>>
>>>
>>>Thanks for the help here...
>>>
>>>DSP DSP DSPWARE CURR BOOT PAK
>>>TX/RX
>>>TYPE NUM CH CODEC VERSION STATE STATE RST AI VOICEPORT TS ABORT
>>>PACK COUNT
>>>==== === == ======== ======= ===== ======= === == ========= == =====
>>>============
>>>C549 004 01 {medium} 4.4.6 IDLE idle 0 0 4/1:1 14 0
>>>0/0
>>> 02 {medium} 4.4.6 IDLE idle 0 4/1:1 15 0
>>>0/0
>>> 03 {medium} 4.4.6 IDLE idle 0 4/1:1 16 0
>>>0/0
>>> 04 {medium} 4.4.6 IDLE idle 0 4/1:1 17 0
>>>0/0
>>>C549 005 01 {medium} 4.4.6 IDLE idle 0 0 4/1:1 18 0
>>>0/0
>>> 02 {medium} 4.4.6 IDLE idle 0 4/1:1 19 0
>>>23060/24825
>>> 03 {medium} 4.4.6 IDLE idle 0 4/1:1 20 0
>>>109051/11100
>>> 0
>>> 04 {medium} 4.4.6 IDLE idle 0 4/1:1 21 0
>>>312373/31371
>>> 8
>>>C549 006 01 {medium} 4.4.6 IDLE idle 0 0 4/0:23 01 0
>>>647877/56782
>>> 8
>>> 02 g711ulaw 4.4.6 busy idle 0 4/0:23 02 0
>>>464891/42611
>>> 3
>>> 03 g711ulaw 4.4.6 busy idle 0 4/0:23 03 0
>>>312833/28995
>>> 3
>>> 04 g711ulaw 4.4.6 busy idle 0 4/0:23 04 0
>>>200911/18220
>>> 2
>>>C549 008 01 g711ulaw 4.4.6 busy idle 0 0 4/0:23 05 0
>>>0/61323
>>> 02 {medium} 4.4.6 IDLE idle 0 4/0:23 06 0
>>>0/19682
>>> 03 {medium} 4.4.6 IDLE idle 0 4/0:23 07 0
>>>0/6733
>>> 04 {medium} 4.4.6 IDLE idle 0 4/0:23 08 0
>>>0/3738
>>>C549 009 01 {medium} 4.4.6 IDLE idle 0 0 4/0:23 09 0
>>>0/0
>>> 02 {medium} 4.4.6 IDLE idle 0 4/0:23 10 0
>>>0/0
>>> 03 {medium} 4.4.6 IDLE idle 0 4/0:23 11 0
>>>0/0
>>> 04 {medium} 4.4.6 IDLE idle 0 4/0:23 12 0
>>>0/0
>>>C549 010 01 {medium} 4.4.6 IDLE idle 0 0 4/0:23 13 0
>>>0/0
>>> 02 {medium} 4.4.6 IDLE idle 0 4/0:23 14 0
>>>0/0
>>> 03 {medium} 4.4.6 IDLE idle 0 4/0:23 15 0
>>>0/19
>>> 04 {medium} 4.4.6 IDLE idle 0 4/0:23 16 0
>>>3948/4092
>>>C549 011 01 {medium} 4.4.6 IDLE idle 0 0 4/0:23 17 0
>>>4241/4330
>>> 02 {medium} 4.4.6 IDLE idle 0 4/0:23 18 0
>>>21097/21569
>>> 03 {medium} 4.4.6 IDLE idle 0 4/0:23 19 0
>>>25443/26220
>>> 04 g711ulaw 4.4.6 busy idle 0 4/0:23 20 0
>>>76067/77847
>>>C549 012 04 {medium} 4.4.6 IDLE idle 0 4/1:1 01 0
>>>31692/59799
>>>C549 012 01 {medium} 4.4.6 IDLE idle 0 0 4/0:23 21 0
>>>172243/17591
>>> 9
>>> 02 g711ulaw 4.4.6 busy idle 0 4/0:23 22 0
>>>266380/27074
>>> 8
>>> 03 g711ulaw 4.4.6 busy idle 0 4/0:23 23 0
>>>521264/52475
>>> 7
>>>C549 013 01 {medium} 4.4.6 IDLE idle 0 0 4/1:1 02 0
>>>2017/4245
>>> 02 {medium} 4.4.6 IDLE idle 0 4/1:1 03 0
>>>815/564
>>> 03 {medium} 4.4.6 IDLE idle 0 4/1:1 04 0
>>>54/29
>>> 04 {medium} 4.4.6 IDLE idle 0 4/1:1 05 0
>>>0/0
>>>C549 014 01 {medium} 4.4.6 IDLE idle 0 0 4/1:1 06 0
>>>0/0
>>> 02 {medium} 4.4.6 IDLE idle 0 4/1:1 07 0
>>>0/0
>>> 03 {medium} 4.4.6 IDLE idle 0 4/1:1 08 0
>>>0/0
>>> 04 {medium} 4.4.6 IDLE idle 0 4/1:1 09 0
>>>0/0
>>>C549 015 01 {medium} 4.4.6 IDLE idle 0 0 4/1:1 10 0
>>>0/0
>>> 02 {medium} 4.4.6 IDLE idle 0 4/1:1 11 0
>>>0/0
>>> 03 {medium} 4.4.6 IDLE idle 0 4/1:1 12 0
>>>0/0
>>> 04 {medium} 4.4.6 IDLE idle 0 4/1:1 13 0
>>>0/57
>>>
>>>----------------------------FLEX VOICE CARD 1
>>>------------------------------
>>> *DSP VOICE CHANNELS*
>>>DSP DSP DSPWARE CURR BOOT PAK
>>>TX/RX
>>>TYPE NUM CH CODEC VERSION STATE STATE RST AI VOICEPORT TS ABRT
>>>PACK COUNT
>>>===== === == ======== ======= ===== ======= === == ========= == ====
>>>============
>>> *DSP SIGNALING CHANNELS*
>>>DSP DSP DSPWARE CURR BOOT PAK
>>>TX/RX
>>>TYPE NUM CH CODEC VERSION STATE STATE RST AI VOICEPORT TS ABRT
>>>PACK COUNT
>>>===== === == ======== ======= ===== ======= === == ========= == ====
>>>============
>>>C5510 001 01 {flex} 4.4.6 alloc idle 0 0 1/0/0 02 0
>>>177/0
>>>C5510 001 02 {flex} 4.4.6 alloc idle 0 0 1/0/1 06 0
>>>129/0
>>>C5510 001 03 {flex} 4.4.6 alloc idle 0 0 1/0/2 10 0
>>>92/0
>>>C5510 001 04 {flex} 4.4.6 alloc idle 0 0 1/0/3 14 0
>>>103/0
>>>------------------------END OF FLEX VOICE CARD 1
>>>----------------------------
>>>
>>>-----Original Message-----
>>>From: Wes Sisk [mailto:wsisk at cisco.com]
>>>Sent: Thursday, March 24, 2005 10:45 AM
>>>To: King, Jesse
>>>Cc: cisco-voip at puck.nether.net
>>>Subject: Re: [cisco-voip] Incoming Call Issue
>>>
>>>Hi Jesse,
>>>
>>>Yes, your bad call was on b-ch 5 of the PRI:
>>>
>>>Channel ID i = 0xA98385
>>>Exclusive, Channel 5
>>>
>>>Unless you are running a FLEX dspware image (get sh voice dsp), the
>>>b-ch are statically mapped to the same DSP's, Once a DSP is toast,
>>>all
>>>
>>>
>>>
>>>
>>
>>
>>
>>
>>>calls on the assocated ISDN b-ch will fail.
>>>
>>>/Wes
>>>
>>>King, Jesse wrote:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>>Is the Channel 5 related to the ISDN channel? I don't think its that
>>>>specific channel because it can happen on multiple calls at once.
>>>>
>>>>It could be a DSP issue for sure.... I'll start to research that.
>>>>
>>>>Thanks.
>>>>
>>>>-----Original Message-----
>>>>From: Wes Sisk [mailto:wsisk at cisco.com]
>>>>Sent: Thursday, March 24, 2005 10:38 AM
>>>>To: King, Jesse
>>>>Cc: cisco-voip at puck.nether.net
>>>>Subject: Re: [cisco-voip] Incoming Call Issue
>>>>
>>>>Is it always the same channel (5) that fails? Ringtone and voicepath
>>>>
>>>>
>
>
>
>>>>are controlled by the DSP. Maybe it is either locked or bad. Try to
>>>>
>>>>
>
>
>
>>>>reset DSP, then try router reboot. If still not alive after reboot,
>>>>time for an RMA
>>>>
>>>>http://www.cisco.com/en/US/customer/tech/tk652/tk653/technologies_tec
>>>>h
>>>>_
>>>>n
>>>>ote09186a00800e66b1.shtml
>>>>
>>>>/Wes
>>>>
>>>>King, Jesse wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>>CM 4.1(2), MGCP Gateway 3745, IOS ver 12.3.11t3, using a PRI
>>>>>
>>>>>
>>>>>Most calls coming in are fine. But sometimes a call comes in, This
>>>>>is
>>>>>
>>>>>
>>>>>
>>>>>
>>
>>
>>
>>
>>>>>what happened - PSTN calling gets no ringing, but call rings on 7960
>>>>>
>>>>>
>
>
>
>>>>>phone and is able to answer. No voice in or out is working. Call
>>>>>will
>>>>>
>>>>>
>>>>>
>>>>>
>>
>>
>>
>>
>>>>>stay up until PSTN caller disconnects call because of no ringing or
>>>>>conversation.
>>>>>
>>>>>I can't seem to narrow this down, and frankly not sure how to. I did
>>>>>
>>>>>
>
>
>
>>>>>a
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>>debug of ISDN q931, and have the capture of a good and a bad, but
>>>>>the
>>>>>
>>>>>
>>>>>
>>>>>
>>
>>
>>
>>
>>>>>look the same. So I suspect I am not debugging the right thing.
>>>>>
>>>>>Attached is the isdn q931 of the bad, then the good.
>>>>>
>>>>>Any suggestions on where I could start?
>>>>>
>>>>>Thanks guys.
>>>>>
>>>>>Jesse
>>>>>
>>>>>--------------------------------------------------------------------
>>>>>-
>>>>>-
>>>>>-
>>>>>-
>>>>>
>>>>>Bad ISDN q931 debug
>>>>>
>>>>>Mar 24 10:13:03: ISDN Se4/0:23 Q931: RX <- SETUP pd = 8 callref =
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>0x01A2
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Bearer Capability i = 0x8090A2
>>>>> Standard = CCITT
>>>>> Transer Capability = Speech
>>>>> Transfer Mode = Circuit
>>>>> Transfer Rate = 64 kbit/s
>>>>> Channel ID i = 0xA98385
>>>>> Exclusive, Channel 5
>>>>> Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100
>>>>> Protocol Profile = Networking Extensions
>>>>> 0xA10F02010106072A8648CE1500040A0100
>>>>> Component = Invoke component
>>>>> Invoke Id = 1
>>>>> Operation = InformationFollowing (calling_name)
>>>>> Name information in subsequent FACILITY
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>message
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Calling Party Number i = 0x2183, 'XXXXXXXXXX'
>>>>> Plan:ISDN, Type:National
>>>>> Called Party Number i = 0x80, 'XXXX'
>>>>> Plan:Unknown, Type:Unknown Mar 24 10:13:03: ISDN
>>>>>Se4/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x81A2
>>>>> Channel ID i = 0xA98385
>>>>> Exclusive, Channel 5
>>>>>Mar 24 10:13:03: ISDN Se4/0:23 Q931: TX -> ALERTING pd = 8 callref
>>>>>=
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>0x81A2
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Progress Ind i = 0x8088 - In-band info or appropriate now
>>>>>available Mar 24 10:13:03: ISDN Se4/0:23 Q931: RX <- FACILITY pd = 8
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>callref = 0x01A2
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Facility i = 0x9F8B0100A1080201010201008400
>>>>> Protocol Profile = Networking Extensions
>>>>> 0xA1080201010201008400
>>>>> Component = Invoke component
>>>>> Invoke Id = 1
>>>>> Operation = CallingName
>>>>> Name not available Mar 24 10:13:08:
>>>>>ISDN Se4/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x81A2
>>>>> Display i = 'Jesse King'
>>>>>Mar 24 10:13:08: ISDN Se4/0:23 Q931: RX <- STATUS pd = 8 callref =
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>0x01A2
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Cause i = 0x80E328 - Information element not implemented
>>>>> Call State i = 0x07
>>>>>Mar 24 10:13:08: ISDN Se4/0:23 Q931: RX <- CONNECT_ACK pd = 8
>>>>>callref
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>
>>>
>>>>>= 0x01A2
>>>>>
>>>>>
>>>>>
>>>>>Good IDSN q931 here:
>>>>>
>>>>>Mar 24 10:23:32: ISDN Se4/0:23 Q931: RX <- SETUP pd = 8 callref =
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>0x01BA
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Bearer Capability i = 0x8090A2
>>>>> Standard = CCITT
>>>>> Transer Capability = Speech
>>>>> Transfer Mode = Circuit
>>>>> Transfer Rate = 64 kbit/s
>>>>> Channel ID i = 0xA98382
>>>>> Exclusive, Channel 2
>>>>> Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100
>>>>> Protocol Profile = Networking Extensions
>>>>> 0xA10F02010106072A8648CE1500040A0100
>>>>> Component = Invoke component
>>>>> Invoke Id = 1
>>>>> Operation = InformationFollowing (calling_name)
>>>>> Name information in subsequent FACILITY
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>message
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Calling Party Number i = 0x2183, 'XXXXXXXXXX'
>>>>> Plan:ISDN, Type:National
>>>>> Called Party Number i = 0x80, 'XXXX'
>>>>> Plan:Unknown, Type:Unknown Mar 24 10:23:32: ISDN
>>>>>Se4/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x81BA
>>>>> Channel ID i = 0xA98382
>>>>> Exclusive, Channel 2
>>>>>Mar 24 10:23:32: ISDN Se4/0:23 Q931: TX -> ALERTING pd = 8 callref
>>>>>=
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>0x81BA
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Progress Ind i = 0x8088 - In-band info or appropriate now
>>>>>available Mar 24 10:23:32: ISDN Se4/0:23 Q931: RX <- FACILITY pd = 8
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>callref = 0x01BA
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Facility i = 0x9F8B0100A1080201010201008400
>>>>> Protocol Profile = Networking Extensions
>>>>> 0xA1080201010201008400
>>>>> Component = Invoke component
>>>>> Invoke Id = 1
>>>>> Operation = CallingName
>>>>> Name not available Mar 24 10:23:37:
>>>>>ISDN Se4/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x81BA
>>>>> Display i = 'Jesse King'
>>>>>Mar 24 10:23:37: ISDN Se4/0:23 Q931: RX <- STATUS pd = 8 callref =
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>0x01BA
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> Cause i = 0x80E328 - Information element not implemented
>>>>> Call State i = 0x07
>>>>>Mar 24 10:23:37: ISDN Se4/0:23 Q931: RX <- CONNECT_ACK pd = 8
>>>>>callref
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>
>>>
>>>>>= 0x01BA
>>>>>
>>>>>--------------------------------------------------------------------
>>>>>-
>>>>>-
>>>>>-
>>>>>-
>>>>>
>>>>>_______________________________________________
>>>>>cisco-voip mailing list
>>>>>cisco-voip at puck.nether.net
>>>>>https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
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