[cisco-voip] Fax Machines

[Eric Knudson]

Rusty, 

Can you give us some isdn q931 debugs?

Eric



On Tue, 29 Mar 2005 19:16:50 -0500, Kevin Thorngren <kevint at cisco.com> wrote:
> Hi Rusty,
> 
> If you move a fax that is not working to a port that does work what
> happens?
> 
> If the problem moves then the problem is with the fax itself.  If the
> problem doesn't move then the problem is most likely a configuration
> issue with that port.
> 
> Detailed CCM traces and debugs from the outbound GW might provide more
> details.  Compare a good call to a failed call.  This might help you to
> narrow down the issue.
> 
> Kevin
> On Mar 29, 2005, at 7:06 PM, Rusty Painter wrote:
> 
> > Version 4.0(2a)sr1a.  The long distance codes are on the PRI from the
> > Telco.  They are not a problem.  We asked that they do this.  The
> > problem is that I can dial a number from a phone and it goes through. 
> > I can plug a butt set into my patch panel going to the 224, dial a
> > number and it goes through.  I can fax from some fax machines, but not
> > others.  It makes no sense.  All are configured the same, and all can
> > receive faxes.
> >
> >  
> >
> > Rusty Painter
> >
> > MCP/A+
> >
> > Microcomputer Technician
> >
> > Dorchester County ITS
> >
> > 201 Johnston St.
> >
> > St.  George, SC 29477
> >
> > Tel:           (843) 563-0022
> >
> > Fax:          (843) 563-0033
> >
> > E-mail:      rpainter at dorchestercounty.net
> >
> >  
> >
> > -----Original Message-----
> > From: Kevin Thorngren [mailto:kevint at cisco.com]
> >  Sent: Tuesday, March 29, 2005 6:53 PM
> > To: Rusty Painter
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] Fax Machines
> >
> >  
> >
> > Hi Rusty,
> >
> >   
> >
> > What version of CCM are you using?
> >
> >   
> >
> > If 3.3(4) or $.1(x) do you have Force Authorization Codes (FAC)
> > enabled on the Route Patterns?
> >
> >   
> >
> > If you don't have FAC enabled then you will need to determine what is
> > asking for the long distance code. The GW would not be the problem.
> >
> >   
> >
> > HTH,
> >
> >  KEvin
> >
> >  On Mar 29, 2005, at 6:35 PM, Rusty Painter wrote:
> >
> >   
> >
> > Hello.  I have several (about 24) fax machines on a VG224.  A good
> > many of them can not fax out long distance.  All of the ports have the
> > same device pool, CSS, etc.  All DNs are on the same partition.  I can
> > dial all of these numbers from a regular VoIP telephone configured in
> > the same partition, device pool, CSS, etc.  When we dial long
> > distance, it prompts us for a long distance code.  The fax machines
> > are being prompted for that code, but then they get a fast busy.  I
> > can reset the gateway, and it might work once, but then not again?  We
> > just replaced the Vg224, thinking that it was bad.  No such luck.  Any
> > advice?
> >
> >  
> >
> >  
> >
> >  
> >
> > Rusty Painter
> >
> >  
> >
> > MCP/A+
> >
> >  
> >
> > Microcomputer Technician
> >
> >  
> >
> > Dorchester County ITS
> >
> >  
> >
> > 201 Johnston St.
> >
> >  
> >
> > St. George, SC 29477
> >
> >  
> >
> > Tel:           (843) 563-0022
> >
> >  
> >
> > Fax:          (843) 563-0033
> >
> >  
> >
> > E-mail:      rpainter at dorchestercounty.net
> >
> >  
> >
> >  
> >
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> >
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> 
> 
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