[cisco-voip] Fax Machines

[Kevin Thorngren]

Hi Rusty,

If you move a fax that is not working to a port that does work what 
happens?

If the problem moves then the problem is with the fax itself.  If the 
problem doesn't move then the problem is most likely a configuration 
issue with that port.

Detailed CCM traces and debugs from the outbound GW might provide more 
details.  Compare a good call to a failed call.  This might help you to 
narrow down the issue.

Kevin
On Mar 29, 2005, at 7:06 PM, Rusty Painter wrote:

> Version 4.0(2a)sr1a.  The long distance codes are on the PRI from the 
> Telco.  They are not a problem.  We asked that they do this.  The 
> problem is that I can dial a number from a phone and it goes through.  
> I can plug a butt set into my patch panel going to the 224, dial a 
> number and it goes through.  I can fax from some fax machines, but not 
> others.  It makes no sense.  All are configured the same, and all can 
> receive faxes.
>
>  
>
> Rusty Painter
>
> MCP/A+
>
> Microcomputer Technician
>
> Dorchester County ITS
>
> 201 Johnston St.
>
> St.  George, SC 29477
>
> Tel:           (843) 563-0022
>
> Fax:          (843) 563-0033
>
> E-mail:      rpainter at dorchestercounty.net
>
>  
>
> -----Original Message-----
> From: Kevin Thorngren [mailto:kevint at cisco.com]
>  Sent: Tuesday, March 29, 2005 6:53 PM
> To: Rusty Painter
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Fax Machines
>
>  
>
> Hi Rusty,
>
>   
>
> What version of CCM are you using?
>
>   
>
> If 3.3(4) or $.1(x) do you have Force Authorization Codes (FAC) 
> enabled on the Route Patterns?
>
>   
>
> If you don't have FAC enabled then you will need to determine what is 
> asking for the long distance code. The GW would not be the problem.
>
>   
>
> HTH,
>
>  KEvin
>
>  On Mar 29, 2005, at 6:35 PM, Rusty Painter wrote:
>
>   
>
> Hello.  I have several (about 24) fax machines on a VG224.  A good 
> many of them can not fax out long distance.  All of the ports have the 
> same device pool, CSS, etc.  All DNs are on the same partition.  I can 
> dial all of these numbers from a regular VoIP telephone configured in 
> the same partition, device pool, CSS, etc.  When we dial long 
> distance, it prompts us for a long distance code.  The fax machines 
> are being prompted for that code, but then they get a fast busy.  I 
> can reset the gateway, and it might work once, but then not again?  We 
> just replaced the Vg224, thinking that it was bad.  No such luck.  Any 
> advice?
>
>  
>
>  
>
>  
>
> Rusty Painter
>
>  
>
> MCP/A+
>
>  
>
> Microcomputer Technician
>
>  
>
> Dorchester County ITS
>
>  
>
> 201 Johnston St.
>
>  
>
> St. George, SC 29477
>
>  
>
> Tel:           (843) 563-0022
>
>  
>
> Fax:          (843) 563-0033
>
>  
>
> E-mail:      rpainter at dorchestercounty.net
>
>  
>
>  
>
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>
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>
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>
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