[cisco-voip] Fax Machines

[Eric Knudson]

well, if you're using an IOS gateway, just telnet in and type 'debug
isdn q931,' then 'term mon' to monitor the debugs, we should be able
to determine the problem or request additional traces beyond that from
the results.


On Mar 30, 2005 12:32 PM, Rusty Painter <RPainter at dorchestercounty.net> wrote:
>  
> 
> I know that this is a stupid question, but if you never ask, you never know.
>  How do I produce this report? 
> 
> Rusty Painter 
> MCP/A+ 
> Microcomputer Technician 
> Dorchester County ITS 
> 201 Johnston St. 
> St. George, SC 29477 
> Tel:           (843) 563-0022 
> Fax:          (843) 563-0033 
> E-mail:      rpainter at dorchestercounty.net 
>  
> 
> 
> -----Original Message----- 
> From: Eric Knudson [mailto:ericknudson at gmail.com] 
> Sent: Tuesday, March 29, 2005 7:26 PM 
> To: Kevin Thorngren 
> Cc: cisco-voip at puck.nether.net; Rusty Painter 
> Subject: Re: [cisco-voip] Fax Machines 
> 
> Rusty, 
> 
> Can you give us some isdn q931 debugs? 
> 
> Eric 
>  
>  
> 
> On Tue, 29 Mar 2005 19:16:50 -0500, Kevin Thorngren <kevint at cisco.com>
> wrote: 
> > Hi Rusty, 
> > 
> > If you move a fax that is not working to a port that does work what 
> > happens? 
> > 
> > If the problem moves then the problem is with the fax itself.  If the 
> > problem doesn't move then the problem is most likely a configuration 
> > issue with that port. 
> > 
> > Detailed CCM traces and debugs from the outbound GW might provide more 
> > details.  Compare a good call to a failed call.  This might help you to 
> > narrow down the issue. 
> > 
> > Kevin 
> > On Mar 29, 2005, at 7:06 PM, Rusty Painter wrote: 
> > 
> > > Version 4.0(2a)sr1a.  The long distance codes are on the PRI from the 
> > > Telco.  They are not a problem.  We asked that they do this.  The 
> > > problem is that I can dial a number from a phone and it goes through. 
> > > I can plug a butt set into my patch panel going to the 224, dial a 
> > > number and it goes through.  I can fax from some fax machines, but not 
> > > others.  It makes no sense.  All are configured the same, and all can 
> > > receive faxes. 
> > > 
> > >  
> > > 
> > > Rusty Painter 
> > > 
> > > MCP/A+ 
> > > 
> > > Microcomputer Technician 
> > > 
> > > Dorchester County ITS 
> > > 
> > > 201 Johnston St. 
> > > 
> > > St.  George, SC 29477 
> > > 
> > > Tel:           (843) 563-0022 
> > > 
> > > Fax:          (843) 563-0033 
> > > 
> > > E-mail:      rpainter at dorchestercounty.net 
> > > 
> > >  
> > > 
> > > -----Original Message----- 
> > > From: Kevin Thorngren [mailto:kevint at cisco.com] 
> > >  Sent: Tuesday, March 29, 2005 6:53 PM 
> > > To: Rusty Painter 
> > > Cc: cisco-voip at puck.nether.net 
> > > Subject: Re: [cisco-voip] Fax Machines 
> > > 
> > >  
> > > 
> > > Hi Rusty, 
> > > 
> > >   
> > > 
> > > What version of CCM are you using? 
> > > 
> > >   
> > > 
> > > If 3.3(4) or $.1(x) do you have Force Authorization Codes (FAC) 
> > > enabled on the Route Patterns? 
> > > 
> > >   
> > > 
> > > If you don't have FAC enabled then you will need to determine what is 
> > > asking for the long distance code. The GW would not be the problem. 
> > > 
> > >   
> > > 
> > > HTH, 
> > > 
> > >  KEvin 
> > > 
> > >  On Mar 29, 2005, at 6:35 PM, Rusty Painter wrote: 
> > > 
> > >   
> > > 
> > > Hello.  I have several (about 24) fax machines on a VG224.  A good 
> > > many of them can not fax out long distance.  All of the ports have the 
> > > same device pool, CSS, etc.  All DNs are on the same partition.  I can 
> > > dial all of these numbers from a regular VoIP telephone configured in 
> > > the same partition, device pool, CSS, etc.  When we dial long 
> > > distance, it prompts us for a long distance code.  The fax machines 
> > > are being prompted for that code, but then they get a fast busy.  I 
> > > can reset the gateway, and it might work once, but then not again?  We 
> > > just replaced the Vg224, thinking that it was bad.  No such luck.  Any 
> > > advice? 
> > > 
> > >  
> > > 
> > >  
> > > 
> > >  
> > > 
> > > Rusty Painter 
> > > 
> > >  
> > > 
> > > MCP/A+ 
> > > 
> > >  
> > > 
> > > Microcomputer Technician 
> > > 
> > >  
> > > 
> > > Dorchester County ITS 
> > > 
> > >  
> > > 
> > > 201 Johnston St. 
> > > 
> > >  
> > > 
> > > St. George, SC 29477 
> > > 
> > >  
> > > 
> > > Tel:           (843) 563-0022 
> > > 
> > >  
> > > 
> > > Fax:          (843) 563-0033 
> > > 
> > >  
> > > 
> > > E-mail:      rpainter at dorchestercounty.net 
> > > 
> > >  
> > > 
> > >  
> > > 
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> > 
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