[cisco-voip] Fax Machines
Rusty Painter
RPainter at dorchestercounty.net
Wed Mar 30 13:32:16 EST 2005
I know that this is a stupid question, but if you never ask, you never know.
How do I produce this report?
Rusty Painter
MCP/A+
Microcomputer Technician
Dorchester County ITS
201 Johnston St.
St. George, SC 29477
Tel: (843) 563-0022
Fax: (843) 563-0033
E-mail: rpainter at dorchestercounty.net
-----Original Message-----
From: Eric Knudson [mailto:ericknudson at gmail.com]
Sent: Tuesday, March 29, 2005 7:26 PM
To: Kevin Thorngren
Cc: cisco-voip at puck.nether.net; Rusty Painter
Subject: Re: [cisco-voip] Fax Machines
Rusty,
Can you give us some isdn q931 debugs?
Eric
On Tue, 29 Mar 2005 19:16:50 -0500, Kevin Thorngren <kevint at cisco.com>
wrote:
> Hi Rusty,
>
> If you move a fax that is not working to a port that does work what
> happens?
>
> If the problem moves then the problem is with the fax itself. If the
> problem doesn't move then the problem is most likely a configuration
> issue with that port.
>
> Detailed CCM traces and debugs from the outbound GW might provide more
> details. Compare a good call to a failed call. This might help you to
> narrow down the issue.
>
> Kevin
> On Mar 29, 2005, at 7:06 PM, Rusty Painter wrote:
>
> > Version 4.0(2a)sr1a. The long distance codes are on the PRI from the
> > Telco. They are not a problem. We asked that they do this. The
> > problem is that I can dial a number from a phone and it goes through.
> > I can plug a butt set into my patch panel going to the 224, dial a
> > number and it goes through. I can fax from some fax machines, but not
> > others. It makes no sense. All are configured the same, and all can
> > receive faxes.
> >
> >
> >
> > Rusty Painter
> >
> > MCP/A+
> >
> > Microcomputer Technician
> >
> > Dorchester County ITS
> >
> > 201 Johnston St.
> >
> > St. George, SC 29477
> >
> > Tel: (843) 563-0022
> >
> > Fax: (843) 563-0033
> >
> > E-mail: rpainter at dorchestercounty.net
> >
> >
> >
> > -----Original Message-----
> > From: Kevin Thorngren [mailto:kevint at cisco.com]
> > Sent: Tuesday, March 29, 2005 6:53 PM
> > To: Rusty Painter
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] Fax Machines
> >
> >
> >
> > Hi Rusty,
> >
> >
> >
> > What version of CCM are you using?
> >
> >
> >
> > If 3.3(4) or $.1(x) do you have Force Authorization Codes (FAC)
> > enabled on the Route Patterns?
> >
> >
> >
> > If you don't have FAC enabled then you will need to determine what is
> > asking for the long distance code. The GW would not be the problem.
> >
> >
> >
> > HTH,
> >
> > KEvin
> >
> > On Mar 29, 2005, at 6:35 PM, Rusty Painter wrote:
> >
> >
> >
> > Hello. I have several (about 24) fax machines on a VG224. A good
> > many of them can not fax out long distance. All of the ports have the
> > same device pool, CSS, etc. All DNs are on the same partition. I can
> > dial all of these numbers from a regular VoIP telephone configured in
> > the same partition, device pool, CSS, etc. When we dial long
> > distance, it prompts us for a long distance code. The fax machines
> > are being prompted for that code, but then they get a fast busy. I
> > can reset the gateway, and it might work once, but then not again? We
> > just replaced the Vg224, thinking that it was bad. No such luck. Any
> > advice?
> >
> >
> >
> >
> >
> >
> >
> > Rusty Painter
> >
> >
> >
> > MCP/A+
> >
> >
> >
> > Microcomputer Technician
> >
> >
> >
> > Dorchester County ITS
> >
> >
> >
> > 201 Johnston St.
> >
> >
> >
> > St. George, SC 29477
> >
> >
> >
> > Tel: (843) 563-0022
> >
> >
> >
> > Fax: (843) 563-0033
> >
> >
> >
> > E-mail: rpainter at dorchestercounty.net
> >
> >
> >
> >
> >
> > _______________________________________________
> >
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> >
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> >
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>
>
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