[cisco-voip] IPCC Express /CCM Issue.

[Jaison Joy]

Hi ,

Background:
----------
I have an issue with the installation of the IPCC express After i finish the
software installation.  and the Server reboots and when it comes up next
time. It comes up first time with the webpage http://<ccm>/appadmin. it
gives me error "You are not authorized to view this page" Error 401.1

Under the event logs -> security, I see errors regarding unsuccessfull login
by the IIS Accounts.

After installing CRS in call manager. I have issues with the CTI manager and
Cisco TCD services not starting.
Every second their is an error about the CTI service Terminated.
I see the following errors.

Event Type: Error
Event Source: Cisco CallManager
Event Category: None
Event ID: 3
Date:  6/1/2006
Time:  5:02:46 AM
User:  N/A
Computer: DELL
Description:
Error: GetNewFileName-fopen in wb mode failed to update existing file.
szFileNumberName = c:\Program Files\Cisco\Trace\CTI\cti~num.bin.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date:  6/1/2006
Time:  4:57:41 AM
User:  N/A
Computer: DELL
Description:
The Cisco CTIManager service terminated unexpectedly.  It has done this 1
time(s).  The following corrective action will be taken in 60000
milliseconds: Restart the service.

Problem statement:
------------------
Issue 1:
What am i missing during the CRS installtion.

Issue 2:
After loading CRS why CRS CTI manager and TCD.

how can i solve these issues.

Software version:
----------------
IPCC Express 3.(03)a
Callmanager 3.3.4


Actions already performed:
-------------------------
1. Followed Microsoft kb.
http://support.microsoft.com/?kbid=896861.
2. Reconfigure all the services in the callmanager- admin utility.
3. Restarted the IIS.
4. Changed the execution permissions in IIS webpage.
5. Changed the Directory Security tried diffrent authentications.

Any idea how to solve the issue.

Thanks
Jaison
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