[cisco-voip] IPCC Express /CCM Issue.

[Jaison Joy]

Forgot to add the following performed troubleshooting steps.

I tried with the IP address i.e. <http://<ipaddress>/appadmin>, edited the
lmhost file. - same Error message

I found few documents in microsoft where it said it is due to permission
issues given to the folders theni changed their permission according to that
document - same Error message.

I also found a document where it asked me to do add a dword ="
disableloopbackcheck"
under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa"........same
Error message



On 6/1/06, Jaison Joy <jaison.joy at gmail.com> wrote:
>
>  Hi ,
>
> Background:
> ----------
> I have an issue with the installation of the IPCC express After i finish
> the software installation.  and the Server reboots and when it comes up next
> time. It comes up first time with the webpage http://<ccm>/appadmin. it
> gives me error "You are not authorized to view this page" Error 401.1
>
> Under the event logs -> security, I see errors regarding unsuccessfull
> login by the IIS Accounts.
>
> After installing CRS in call manager. I have issues with the CTI manager
> and Cisco TCD services not starting.
> Every second their is an error about the CTI service Terminated.
> I see the following errors.
>
> Event Type: Error
> Event Source: Cisco CallManager
> Event Category: None
> Event ID: 3
> Date:  6/1/2006
> Time:  5:02:46 AM
> User:  N/A
> Computer: DELL
> Description:
> Error: GetNewFileName-fopen in wb mode failed to update existing file.
> szFileNumberName = c:\Program Files\Cisco\Trace\CTI\cti~num.bin.
>
> Event Type: Error
> Event Source: Service Control Manager
> Event Category: None
> Event ID: 7031
> Date:  6/1/2006
> Time:  4:57:41 AM
> User:  N/A
> Computer: DELL
> Description:
> The Cisco CTIManager service terminated unexpectedly.  It has done this 1
> time(s).  The following corrective action will be taken in 60000
> milliseconds: Restart the service.
>
> Problem statement:
> ------------------
> Issue 1:
> What am i missing during the CRS installtion.
>
> Issue 2:
> After loading CRS why CRS CTI manager and TCD.
>
> how can i solve these issues.
>
> Software version:
> ----------------
> IPCC Express 3.(03)a
> Callmanager 3.3.4
>
>
> Actions already performed:
> -------------------------
> 1. Followed Microsoft kb.
> http://support.microsoft.com/?kbid=896861.
> 2. Reconfigure all the services in the callmanager- admin utility.
> 3. Restarted the IIS.
> 4. Changed the execution permissions in IIS webpage.
> 5. Changed the Directory Security tried diffrent authentications.
>
> Any idea how to solve the issue.
>
> Thanks
>  Jaison
>
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