[cisco-voip] IPCC Express /CCM Issue.

[Hinson, Greg]

I have a similar problem, when I installed CRS4.x co-resident with
callmanager 4.1.3(sr2). The appadmin page won't load due to an internet
explorer error, which I presume to be related to an IIS permissions
issue. You said you found documentation on how to fix that?
 
 
 
-Greg
 
________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jaison Joy
Sent: Thursday, June 01, 2006 7:11 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express /CCM Issue.
 
Forgot to add the following performed troubleshooting steps.
 
I tried with the IP address i.e. <http://<ipaddress>/appadmin>, edited
the lmhost file. - same Error message  
 
I found few documents in microsoft where it said it is due to permission
issues given to the folders theni changed their permission according to
that document - same Error message.
 
I also found a document where it asked me to do add a dword ="
disableloopbackcheck"
under
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa"........same
Error message


 
On 6/1/06, Jaison Joy <jaison.joy at gmail.com> wrote: 
Hi ,
 
Background:
----------
I have an issue with the installation of the IPCC express After i finish
the software installation.  and the Server reboots and when it comes up
next time. It comes up first time with the webpage
http://<ccm>/appadmin. it gives me error "You are not authorized to view
this page" Error 401.1
Under the event logs -> security, I see errors regarding unsuccessfull
login by the IIS Accounts.
After installing CRS in call manager. I have issues with the CTI manager
and Cisco TCD services not starting.
Every second their is an error about the CTI service Terminated.
I see the following errors.
Event Type: Error
Event Source: Cisco CallManager
Event Category: None
Event ID: 3
Date:  6/1/2006
Time:  5:02:46 AM
User:  N/A
Computer: DELL
Description:
Error: GetNewFileName-fopen in wb mode failed to update existing file.
szFileNumberName = c:\Program Files\Cisco\Trace\CTI\cti~num.bin. 
 
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date:  6/1/2006
Time:  4:57:41 AM
User:  N/A
Computer: DELL
Description:
The Cisco CTIManager service terminated unexpectedly.  It has done this
1 time(s).  The following corrective action will be taken in 60000
milliseconds: Restart the service. 
Problem statement:
------------------
Issue 1:
What am i missing during the CRS installtion.
Issue 2:
After loading CRS why CRS CTI manager and TCD. 
how can i solve these issues.
Software version:
----------------
IPCC Express 3.(03)a
Callmanager 3.3.4

Actions already performed:
-------------------------
1. Followed Microsoft kb.
http://support.microsoft.com/?kbid=896861 .
2. Reconfigure all the services in the callmanager- admin utility. 
3. Restarted the IIS.
4. Changed the execution permissions in IIS webpage.
5. Changed the Directory Security tried diffrent authentications. 

Any idea how to solve the issue.
 
Thanks
Jaison
 


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