[cisco-voip] Line group membership

[Alex A. Pavlenko]

Hi!

First, let me explain the situation.We have a group of phones that serves all incoming calls
to our company. Operator after accepting a call forwards it to appropriate person. Those
phones organized as a line group with broadcast distribution algorithm in CCM.
Scenario is rather simple, however there is a big problem in it. Operators are humans
so they never stay on their sits for a whole day. In the periods of time when some operators
are busy and some are left customer calling to our company gets no answer and thinks
that he is ignored. All I want is to give a busy tone to customer during described periods
of time. The only thing I see to achieve this is to make operators to switch the phone off before
leaving. This is very ugly solution however. In fact it is sufficent to exclude phone
line number from a line group when operator leaves and include it back into line group
when operator returns, but only administrator can accomplish this task. Is there
a possibility, may be some kind of IP Phone service or anything else to let the phone user
to change Line group membershit by himself? Any other suggestions?

Thanks.

--
Alex Pavlenko
System Administrator
Sandy Info