[cisco-voip] Line group membership

[Erick Bergquist]

Call Manager 4.2 has a hunt-group login/logout toggle where a user can press the "Hlog" softkey on their phone and toggle themselves logged in/out of hunt groups. This needs to be added to the softkey template user has assigned to their phone and their is a phone option that needs to be checked as well.

Also, if you can't go to 4.2 for some reason, you may want to consider attendant console. I know it needs software app on PC but it lets users go offline when they go away from their desk. 

Do you have VM or call center of some sort? You can set the forward hunt no answer/busy setting on hunt pilot to go to a auto-attendant or VM box when no operator is available instead of giving caller busy tone. To me, when I call a company and get busy signals it appears they may be having problems with their equipment and/or phone lines. 

Erick

----- Original Message ----
From: Alex A. Pavlenko <lex at sandy.ru>
To: cisco-voip at puck.nether.net
Sent: Friday, June 2, 2006 4:29:16 AM
Subject: [cisco-voip] Line group membership

Hi!

First, let me explain the situation.We have a group of phones that serves all incoming calls
to our company. Operator after accepting a call forwards it to appropriate person. Those
phones organized as a line group with broadcast distribution algorithm in CCM.
Scenario is rather simple, however there is a big problem in it. Operators are humans
so they never stay on their sits for a whole day. In the periods of time when some operators
are busy and some are left customer calling to our company gets no answer and thinks
that he is ignored. All I want is to give a busy tone to customer during described periods
of time. The only thing I see to achieve this is to make operators to switch the phone off before
leaving. This is very ugly solution however. In fact it is sufficent to exclude phone
line number from a line group when operator leaves and include it back into line group
when operator returns, but only administrator can accomplish this task. Is there
a possibility, may be some kind of IP Phone service or anything else to let the phone user
to change Line group membershit by himself? Any other suggestions?

Thanks.

--
Alex Pavlenko
System Administrator
Sandy Info


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