[cisco-voip] Line group membership

[Ed Leatherman]

You could put extension mobility on the phones and have them log in to get a
profile that is a member of that line group.

CCM 4.2 has a feature like you are requesting,
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103



On 6/2/06, Alex A. Pavlenko <lex at sandy.ru> wrote:
>
> Hi!
>
> First, let me explain the situation.We have a group of phones that serves
> all incoming calls
> to our company. Operator after accepting a call forwards it to appropriate
> person. Those
> phones organized as a line group with broadcast distribution algorithm in
> CCM.
> Scenario is rather simple, however there is a big problem in it. Operators
> are humans
> so they never stay on their sits for a whole day. In the periods of time
> when some operators
> are busy and some are left customer calling to our company gets no answer
> and thinks
> that he is ignored. All I want is to give a busy tone to customer during
> described periods
> of time. The only thing I see to achieve this is to make operators to
> switch the phone off before
> leaving. This is very ugly solution however. In fact it is sufficent to
> exclude phone
> line number from a line group when operator leaves and include it back
> into line group
> when operator returns, but only administrator can accomplish this task. Is
> there
> a possibility, may be some kind of IP Phone service or anything else to
> let the phone user
> to change Line group membershit by himself? Any other suggestions?
>
> Thanks.
>
> --
> Alex Pavlenko
> System Administrator
> Sandy Info
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>



-- 
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060602/d7687c05/attachment.html