[cisco-voip] Line group membership

[Alex A. Pavlenko]

Hi!

Colleagues, thank you very much for quick and exact answers. I've tested Extension mobility - it's
all I need in this situation. CCM 4.2 is interesting but bound resource :(

--
Alex Pavlenko
System Administrator
Sandy Info



> You could put extension mobility on the phones and have them log in to get a
> profile that is a member of that line group.
>
> CCM 4.2 has a feature like you are requesting,
> http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103
>
>
>
> On 6/2/06, Alex A. Pavlenko <lex at sandy.ru> wrote:
>>
>> Hi!
>>
>> First, let me explain the situation.We have a group of phones that serves
>> all incoming calls
>> to our company. Operator after accepting a call forwards it to appropriate
>> person. Those
>> phones organized as a line group with broadcast distribution algorithm in
>> CCM.
>> Scenario is rather simple, however there is a big problem in it. Operators
>> are humans
>> so they never stay on their sits for a whole day. In the periods of time
>> when some operators
>> are busy and some are left customer calling to our company gets no answer
>> and thinks
>> that he is ignored. All I want is to give a busy tone to customer during
>> described periods
>> of time. The only thing I see to achieve this is to make operators to
>> switch the phone off before
>> leaving. This is very ugly solution however. In fact it is sufficent to
>> exclude phone
>> line number from a line group when operator leaves and include it back
>> into line group
>> when operator returns, but only administrator can accomplish this task. Is
>> there
>> a possibility, may be some kind of IP Phone service or anything else to
>> let the phone user
>> to change Line group membershit by himself? Any other suggestions?
>>
>> Thanks.
>>
>> --
>> Alex Pavlenko
>> System Administrator
>> Sandy Info
>>
>>
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>>
>
>
>
> -- 
> Ed Leatherman
> IP Telephony Coordinator
> West Virginia University
> Telecommunications and Network Operations
>