[cisco-voip] inbound call tracking
Steve G
smgustafson at gmail.com
Thu Jun 8 00:50:58 EDT 2006
I have a client with a unique request to track the number of calls each or
their salesmen receive in a day. So, a call would come into the store for
"sales", the receptionist would transfer to the "sales" huntpilot which
would broadcast ring a number of phones. The salesman would pick-up a
ringing phone (not necessarily one that is assigned to them) and enter his
code and proceed with helping the customer.
This would kind-of be like a client matter code situation, but it would be
for incoming as opposed to outgoing route patterns.
If anyone has any creative ways of doing this in an automated fashion, I
would like to hear from you.
Thanks,
Steve
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