[cisco-voip] inbound call tracking

[Kevin Thorngren]

Call Pickup is the only way to answer a call ringing on another phone.   
You might be able to utilize CDR records to accomplish the accounting  
you want to do.  For example from the 4.1(3) docs:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/ 
products_administration_guide_chapter09186a00803edafe.html#wp1039295

Kevin
On Jun 8, 2006, at 12:50 AM, Steve G wrote:

> I have a client with a unique request to track the number of calls  
> each or their salesmen receive in a day.  So, a call would come into  
> the store for "sales", the receptionist would transfer to the "sales"  
> huntpilot which would broadcast ring a number of phones.  The salesman  
> would pick-up a ringing phone (not necessarily one that is assigned to  
> them) and enter his code and proceed with helping the customer.
>  
> This would kind-of be like a client matter code situation, but it  
> would be for incoming as opposed to outgoing route patterns.
>  
> If anyone has any creative ways of doing this in an automated fashion,  
> I would like to hear from you.
>  
> Thanks,
> Steve_______________________________________________
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