[cisco-voip] inbound call tracking

[Steve G]

Thanks Kevin, I'm familiar with Call Pickup.  This is a show room scenario
with a bunch of phones that are not tied to any individual sales person.  So
they ring in a broadcast linegroup.  We can't tell who is picking up the
call on any given phone in the showroom.  I am going to assume that this is
not going to be possible.  Just wanted to inquire to others.

Thanks,
Steve


On 6/8/06, Kevin Thorngren <kthorngr at cisco.com> wrote:
>
> Call Pickup is the only way to answer a call ringing on another phone.
> You might be able to utilize CDR records to accomplish the accounting
> you want to do.  For example from the 4.1(3) docs:
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> products_administration_guide_chapter09186a00803edafe.html#wp1039295
>
> Kevin
> On Jun 8, 2006, at 12:50 AM, Steve G wrote:
>
> > I have a client with a unique request to track the number of calls
> > each or their salesmen receive in a day. So, a call would come into
> > the store for "sales", the receptionist would transfer to the "sales"
> > huntpilot which would broadcast ring a number of phones. The salesman
> > would pick-up a ringing phone (not necessarily one that is assignedto
> > them)and enter his code and proceed with helping the customer.
> >
> > This would kind-of be like a client matter code situation, but it
> > would be for incoming as opposed to outgoing route patterns.
> >
> > If anyone has any creative ways of doing this in an automated fashion,
> > I would like to hear from you.
> >
> > Thanks,
> > Steve_______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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