[cisco-voip] Phone Load 8.0(3) - One Way Audio
Justin Steinberg
jsteinberg at gmail.com
Wed Jun 14 12:32:37 EDT 2006
I had a very similiar issue when I used 6.0(5). Sporadically audio
cut through was delayed for about 10 seconds at the beginning of the
call. Many users hung up because of the one way audio. There was no
rhyme or reason or pattern that I could determine. I assume it was a
bug in the 7960 fw code.
I upgraded to 7.2.2 and have not had the problem since.
Justin
On 6/14/06, Linsemier, Matthew <MLinsemier at apcapital.com> wrote:
> This just started with us in 8.0(3). We were running 8.0(1) and I
> believe 8.0(2) on several phones for a while without incident. It is
> tough to say because I know that 8.0(2) and 8.0(3) were released close
> to each other so I am trying to remember if I ever reset the phones to
> upgrade from 8.0(1).
>
> I am also trying to discern if the problem started before or after the
> OS4.2sr7 upgrade.
>
> I am going to reset all of the phones back to 8.0(2) over the weekend.
> I will get back to everyone.
>
> Matt
>
> -----Original Message-----
> From: tennille.spence at gsa.gov [mailto:tennille.spence at gsa.gov]
> Sent: Wednesday, June 14, 2006 11:27 AM
> To: Keith.Allan at 5i.co.uk
> Cc: cisco-voip at puck.nether.net; cisco-voip-bounces at puck.nether.net;
> Linsemier, Matthew; Israel Lang
> Subject: Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
>
>
> I have the same intermittent one way audio. When the issue started over
> a
> year ago, we were running some version of 6 and upgraded to 7-2-3 on
> our
> 7940s and 7960s. The upgrade did nothing to correct the issue. Our 7935s
> recently began doing this as well. My biggest challenge is capturing or
> even trying to recreate the issue. Have you had any luck in capturing a
> trace when this was happening and if so, did Cisco TAC recognize
> anything
> unusual?
>
> - Tennille
>
>
>
>
>
>
> "Keith Allan"
>
> <Keith.Allan at 5i.c
> To
> o.uk> "Linsemier, Matthew"
>
> Sent by: <MLinsemier at apcapital.com>,
> "Israel
> cisco-voip-bounce Lang" <zephy316 at gmail.com>
>
> s at puck.nether.net
> cc
> cisco-voip at puck.nether.net
>
>
> Subject
> 06/12/2006 03:42 Re: [cisco-voip] Phone Load
> 8.0(3)
> PM - One Way Audio
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> We are hitting the same problem following the upgrade from firmware
> 7-2-3
> to 8-0-2 after upgrading to 4-1-3sr2. The problem is intermittent. We
> have now downgraded some of our phones back to 7-2-3 to see if it is the
> firmware. We are also on a single subnet and did not have this problem
> prior to the upgrade.
>
> Keith.
>
>
> From: Linsemier, Matthew [mailto:MLinsemier at apcapital.com]
> Sent: 12 June 2006 15:59
> To: Israel Lang
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
>
> As stipulated below, phones are on the same logical VLAN so no routing
> is
> taking place other then call setup and teardown to the Call Managers.
> Additionally, I know that it has nothing to do with the CSS because if
> this
> was the issue the call would not be connected in the first place and
> users
> would hear fast busy.
>
> This problem started specifically with the 8.0(3) phone load. The only
> other change that as been made has been the OS2.4sr7 patch, which I find
> unlikely to be causing this problem.
>
> Matt
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Israel Lang
> Sent: Monday, June 12, 2006 10:50 AM
> To: Linsemier, Matthew
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
>
> Sounds like a classic partition/CSS issue to me. I would check to make
> sure
> that phone A and phone B have each others partitions in their CSS.
> Sounds
> to me like B does and A doesn't. Could also be a routing issue.
> On 6/12/06, Linsemier, Matthew <MLinsemier at apcapital.com> wrote:
>
>
> Has anyone run into a One Way Audio issue with phone load 8.0(3) on a
> 7960?
> I had piloted the phone load with about 20 phones and didn't hear of any
> reported problems. Now after I have pushed the load to around 200+
> phones
> I have users calling into the helpdesk reporting problems under the
> following circumstances. Please note that the calls are internal and on
> the same LAN (even logical VLAN).
>
>
>
>
>
> 1) User A calls User B
>
>
> 2) User B can hear User A talking, however User A cannot
> hear
> User B.
>
>
> 3) User A hangs up and calls User B again and there are no
> issues.
>
>
>
>
>
> I haven't had any issues to date with the older, 8.0(2) (or earlier)
> phone
> loads. I am thinking that I am going to roll everyone back, but I
> wanted
> to see if anyone is having the issue while also warning people of the
> problem.
>
>
>
>
>
> Sincerely,
>
>
>
>
>
> Matthew M. Linsemier, CCSP/CCNP/CCDA
> Senior Network Engineer
> APCapital
> Voice: 517.324.6695
> Fax: 517.333.2812
> E-Mail: mlinsemier at apcapital.com
>
>
>
>
>
>
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