[cisco-voip] Call History Help

[tennille.spence at gsa.gov]

That's what I was afraid of. I think the lady reporting this issue is
accidentally hitting the clear key without noticing it and since it doesn't
bring up a confirmation it is gone before you know it. I tried going into
call manager to change the softkey layout but this particular one is not
there.


                                                                           
                                                                           
             "Linsemier,                                                   
             Matthew"                                                   To 
             <MLinsemier at apcap         tennille.spence at gsa.gov,            
             ital.com>                 cisco-voip at puck.nether.net          
                                                                        cc 
             06/19/2006 01:20                                              
             PM                                                    Subject 
                                       RE: [cisco-voip] Call History Help  
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           




I have looked for a way to store the call history in CallManager 3.x and
4.x to no avail.  Apparently this isn't stored anyplace but on the
phone.  A lot of peers that I have talked with have been requesting this
feature from Cisco or third party for years.  Every time I do a firmware
upgrade or cycle the switches for maintenance, my employees loose their
call history.

Another big one for us was the request on clearing just a single entry,
rather then the entire history.

-Matt

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
tennille.spence at gsa.gov
Sent: Monday, June 19, 2006 2:15 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call History Help


Is there a way to remove the "clear" call history softkey from a phone
or
to add a confirmation to the clearing process? Or is there any way to
retrieve call history once it has been cleared or after a phone reset? I
have someone with call history that keeps "disappearing". I am running
phone load 7.2.3.

- Tennille


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