[cisco-voip] call trigger vbscript

[Simon, Bill]

Two ways I can think of:
 
Use the JTAPI interface to monitor calls coming to your phones and fire off
the script on an incoming call.  (A good example that I refer to now and
then can be found here:
http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html
<http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html> )
 
Send all the calls through an IPCC script.  Then you'd also have the ability
to set up automatic call distribution for your helpdesk, should you decide
to do that.  (Don't have a link for this.)
 

---
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/ <http://tns.its.psu.edu/> 



 


  _____  

From: IT [mailto:it at cimgroup.com] 
Sent: Monday, June 19, 2006 2:46 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] call trigger vbscript



Does anyone know how I can create a trigger for a specific extension being
called? We have a help desk extension, and I would like to be able to create
a vbscript (or any other script), that runs when this extension is called
internally, which will automatically create a "phone ticket" in our trouble
ticketing system.  The script will be simple, I just need to know how I can
trigger it...

 

Thanks,

Avidan

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