[cisco-voip] call trigger vbscript

[IT]

Does anyone have a simple JTAPI example for capturing an event such as
an incoming call?

 

Thanks,

Avidan

 

________________________________

From: Simon, Bill [mailto:BillS at tns.its.psu.edu] 
Sent: Monday, June 19, 2006 11:51 AM
To: IT; 'cisco-voip at puck.nether.net'
Subject: RE: [cisco-voip] call trigger vbscript

 

Two ways I can think of:

 

Use the JTAPI interface to monitor calls coming to your phones and fire
off the script on an incoming call.  (A good example that I refer to now
and then can be found here:
http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html)

 

Send all the calls through an IPCC script.  Then you'd also have the
ability to set up automatic call distribution for your helpdesk, should
you decide to do that.  (Don't have a link for this.)

 

---
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/

 

	 

	
________________________________


	From: IT [mailto:it at cimgroup.com] 
	Sent: Monday, June 19, 2006 2:46 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] call trigger vbscript

		Does anyone know how I can create a trigger for a
specific extension being called? We have a help desk extension, and I
would like to be able to create a vbscript (or any other script), that
runs when this extension is called internally, which will automatically
create a "phone ticket" in our trouble ticketing system.  The script
will be simple, I just need to know how I can trigger it...

		 

		Thanks,

		Avidan

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