[cisco-voip] Phone resets after upgrade

[Linsemier, Matthew]

When you installed CCM 4.1(3)sr3a, did you install the latest device
pack as well?  The service releases install new phone firmware (that was
current at the date of the service pack) and this may have introduced
problems with the phone if they were upgraded / downgraded.  The most
current device pack is ciscocm.4-1-DevPack-28.2.exe.  I would consider
installing this and see if the problems are resolved.  You can also
selectively upgrade just your 7940/60 firmware as well. Check the
version on the phone of what you are running and download the
appropriate files on CCO.

 

As a side note, CCM 4.1(3)sr3b was released so you may want to look at
the bug that was fixed and determined whether you need to upgrade.

 

Matt

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Brittain
Sent: Tuesday, June 20, 2006 11:43 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phone resets after upgrade

 

We recently upgraded to CCM 4.1(3)sr3a.  We have 2 phones (that we know
about!) that reset multiple times each day and drop the call.  One is a
7960 and one is a 7940.  We have talked to Cisco TAC multiple times, but
are still having the same problem.  They both have multiple lines, but a
lot of the other phones that work normally do as well!  We have applied
the TAC recommended patches on CCM and the phones (firmware), we've
capture packets and sent the data to them for analysis, etc.  These
users are getting very frustrated since they never know when the phone
will reset.  It seems to always be while the phone is active (during a
call).  We have moved the phones into a different powered switch,
deleted them and added them back, replaced the 7940 phone itself - but,
it is still happening.  I'm glad it's only 2 phones, but why??

 

Does anyone have any ideas before these users become violent!!??

 

Thanks.

 

Jeff Brittain

City of Hickory, NC

	 


--------------------------------------------------------------------------------

CONFIDENTIALITY STATEMENT

This communication and any attachments are CONFIDENTIAL and may be 
protected by one or more legal privileges. It is intended solely
for the use of the addressee identified above. If you are not 
the intended recipient, any use, disclosure, copying or 
distribution of this communication is UNAUTHORIZED. Neither this 
information block, the typed name of the sender, nor anything 
else in this message is intended to constitute an electronic 
signature unless a specific statement to the contrary is 
included in this message. If you have received this communication in 
error, please immediately contact me and delete this communication from
your computer. Thank you.

--------------------------------------------------------------------------------

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060620/142e13df/attachment.html