[cisco-voip] Phone resets after upgrade

[Justin Steinberg]

If it's just happening to two phones, just as a test I would try
putting those two user's phones on an external power brick to see if
that clears things up.

Justin



On 6/20/06, Linsemier, Matthew <MLinsemier at apcapital.com> wrote:
>
>
>
> When you installed CCM 4.1(3)sr3a, did you install the latest device pack as
> well?  The service releases install new phone firmware (that was current at
> the date of the service pack) and this may have introduced problems with the
> phone if they were upgraded / downgraded.  The most current device pack is
> ciscocm.4-1-DevPack-28.2.exe.  I would consider installing this and see if
> the problems are resolved.  You can also selectively upgrade just your
> 7940/60 firmware as well. Check the version on the phone of what you are
> running and download the appropriate files on CCO.
>
>
>
> As a side note, CCM 4.1(3)sr3b was released so you may want to look at the
> bug that was fixed and determined whether you need to upgrade.
>
>
>
> Matt
>
>
> ________________________________
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Jeff Brittain
>
> Sent: Tuesday, June 20, 2006 11:43 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Phone resets after upgrade
>
>
>
> Sent: Tuesday, June 20, 2006 11:43 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Phone resets after upgrade
>
>
>
>
>
>
>
> We recently upgraded to CCM 4.1(3)sr3a.  We have 2 phones (that we know
> about!) that reset multiple times each day and drop the call.  One is a 7960
> and one is a 7940.  We have talked to Cisco TAC multiple times, but are
> still having the same problem.  They both have multiple lines, but a lot of
> the other phones that work normally do as well!  We have applied the TAC
> recommended patches on CCM and the phones (firmware), we've capture packets
> and sent the data to them for analysis, etc.  These users are getting very
> frustrated since they never know when the phone will reset.  It seems to
> always be while the phone is active (during a call).  We have moved the
> phones into a different powered switch, deleted them and added them back,
> replaced the 7940 phone itself - but, it is still happening.  I'm glad it's
> only 2 phones, but why??
>
>
>
>
>
> Does anyone have any ideas before these users become violent!!??
>
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>
> Thanks.
>
>
>
>
>
> Jeff Brittain
>
>
> City of Hickory, NC
>
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