[cisco-voip] IPCCx ???'s

Wed Jun 21 10:08:50 EDT 2006

Hi Scott

What OS version were you running before you applied this service
release?
This service release only applied to OS version 2000.4.2 release train.
(We're running OS version 2000.2.7 (IPCC express 3.0(3a), CCM 3.3.(3)
sr4a - so this service release doesn't apply, and won't be installed.)

Taken from release notes, see the Caution notes:

Operating System Upgrade Service Release 2000.4.2sr7a
(win-OS-Upgrade-K9.2000-4-2sr7a.exe)

Release date: 09 June 2006

Document Revision 2

Microsoft provides monthly releases of security hotfixes on the 2nd
Tuesday of each month.  Cisco's monthly OS Service Release is scheduled
to post on the 3rd Tuesday of each month. 

Cisco will continue to test and release Microsoft hotfixes that meet our
criteria for Critical hotfixes in 1 business day.  Any applicable
critical hotfix released by Microsoft will be added to the Cisco IP
Telephony Operating System, SQL Server, Security Updates
<http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/osbios.h
tm>  document with and explanation about whether or not it is critical
for Cisco IP Telephony servers and when it will be released by Cisco.

Caution:  Do not apply this service release with OS version 2000.2.7,
2000.4.1 or previous OS release trains.  This service release is only
compatible with the OS 2000.4.2 release train.  You should apply this
service release to all servers in your cluster.  This installation
causes call-processing interruptions and requires a reboot.  Close all
programs before proceeding including Internet Explorer to avoid
conflicts with the software being installed and/or upgraded.

Cathy Poper 
City of Hamilton/IT Services 
Network Support Analyst 
55 York Blvd., 6th floor 
Hamilton, Ontario 
Canada 
L8L 3K7 
Tel: 905-546-2424 x5481 
Fax: 905-546-2333 
cpoper at hamilton.ca 

	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
	Sent: Monday, June 19, 2006 12:43 PM
	To: Voll, Scott; cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] IPCCx ???'s

	I've referred to this document in the past. It seems to be the
same file name all the time since everytime I go back, it's always
updated. This one seems to be updated June 12, 2006. sr7a does not seem
to be on the list. :(

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1225/c
cmigration_09186a00803d82f5.pdf

Cisco CRS 4.0(1) SR1 Solution Set (Sheet 1 of 2)CallManager

OS Release

Hardware

IP Phones for Cisco Agent Desktop

IP Phones for Cisco IP Phone Agent

4.1(2) - JTAPI 2.1(2.3)*

   SR1 - JTAPI 2.1(2.5)

4.1(3) - JTAPI 2.1(3.3)*- JTAPI 2.1(3.9)* SR2 - JTAPI 2.1(3.11)* SR3a -
JTAPI 2.1(3.14)

4.2(1) - JTAPI 2.2(1.5) SR1 - JTAPI 2.2(1.5)

OS 2000.2.5 SR6   SR7 SR8

OS 2000.2.6 SR1 SR2 SR3   SR4   SR5   SR6

OS 2000.2.7* SR1*   SR2*   SR3   SR6

   SR7* 

SR8*

OS 2000.4.11 

SR11 

SR21 SR31 SR41 SR51*OS 2000.4.1a1

OS 2000.4.2*

   SR1* SR2* SR3* SR4 SR5a 

SR6 SR7

------------------------------------------------------------------------
--------
	Lelio Fulgenzi, B.A.
	Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1
	(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
	"I can eat fifty eggs." "Nobody can eat fifty eggs."

		----- Original Message ----- 
		From: Voll, Scott <mailto:Scott.Voll at wesd.org>  
		To: cisco-voip at puck.nether.net 
		Sent: Monday, June 19, 2006 12:35 PM
		Subject: [cisco-voip] IPCCx ???'s

		I have IPCCx 4.0.1sr1build 55.  I upgraded my CM's and
IPCCx to OS ver 4.2.sr7a.

		This morning when I came in the agents could not log in.
Opened a TAC case and they had me move the CRS 3.5 license files out and
then agents could log in. (the Licensing and resource manager service
failed type error)

		Now I'm dealing with the supervisors can select a team.
Any idea how to fix it?  The Supervisors were all removed from the teams
so I added them back and clicked update, but I'm still having the same
problem.  This CM and IPCCx is integrated with AD 2003.

		TAC says that 4.2.sr7a is not supported on IPCCx.  I'm
trying to find anywhere it says this other then the metrix.  No note of
this is in the release notes I could find.

		Thanks

		Scott

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