[cisco-voip] Changing Windows Local Administrator Account Affects MLA?

[Keith Klevenski]

Hi all,

 

I have a 4.1.3 cluster that I need to change the local administrator
account to.  No problem on a couple of 3.3.5 clusters that are not
running MLA, but when I changed the local administrator account password
on the 4.1.3 publisher when I went to log in go ccmadmin with my MLA
account access is denied.  Same thing when logging in with
ccmadministrator.  Fortunately I can still get into the subscriber (2
server cluster), but I'm not sure what the problem is.  I see these
errors in the event log when attempting to log in to ccmadmin with my
MLA account:

 

The server was unable to logon the Windows NT account 'keith' due to the
following error: Logon failure: unknown user name or bad password.  The
data is the error code. 

For additional information specific to this message please visit the
Microsoft Online Support site located at:
http://www.microsoft.com/contentredirect.asp.

 

I'm using the standard procedure for resetting the local administrator
account:

 

To Change Windows Administrator Password:

=========================================

Please make sure that the Local Administrator password is SAME on all
servers in the

cluster.

 

To change the password, perform the following steps:

 

1. Right click My Computer.

2. Select Manage.

3. Go to Local Users and Groups.

4. Go to Users.

5. Right click Administrator.

6. Select Set Password.

7. Type in the password and confirm.

 

I am also restarting the WWW service after making the change.  I've
rebooted the publisher as well, but I must be missing something.  I
can't find any special instructions on changing local admin account with
MLA running.  Seems like it shouldn't have any affect on MLA.  I've
changed the password back to the original and I'm still having the same
problem.  I was thinking about disabling MLA from the subscriber and
seeing if I can log in with local admin account to ccmadmin, but I don't
want to hose myself. 

 

Any ideas?  TIA!!

 

Keith Klevenski
IP Telephony Engineer

RigNet Inc.
1880 S. Dairy Ashford

Suite 300
Houston, TX 77077         

Office:   +1 281.674.0702
Mobile:  +1 713.677.3925

http://www.rig.net <http://www.rig.net/> 

 

"Extending the power of your knowledge"

 

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