[cisco-voip] IPCC Not answering calls

[Jonathan Charles]

All subsystems are in service and the CTI RP and CTI Ports are registered.

RM-CM Subsystem IN_SERVICE
CMT Subsystem IN_SERVICE
Core Reporting Subsystem IN_SERVICE
JTAPI Subsystem IN_SERVICE
HTTP Subsystem IN_SERVICE
Application Subsystem IN_SERVICE
Enterprise Server Data Subsystem IN_SERVICE

Database and email are out of service, but I am not using them...


Jonathan


On 6/26/06, Aman Chugh <aman.chugh at gmail.com> wrote:
> Is the cti rp which is controlled by ipcc is that registered.Are the ipcc
> subsystems in service.
>
>
> On 6/26/06, Jonathan Charles <jonvoip at gmail.com> wrote:
> > Yep, first thing I checked...
> >
> > On 6/26/06, Ted Nugent <tednugent69 at yahoo.com > wrote:
> > > Is Jtapi the same version on IPCC and CM?
> > >
> > > --- Jonathan Charles <jonvoip at gmail.com> wrote:
> > >
> > > > I dial in to the CTI RP @ 1501, I get silence for 5
> > > > seconds, and then
> > > > a busy signal.
> > > >
> > > > Getting this error in the MIVR log:
> > > >
> > > > 1149: Jun 26 08:25:07.687 CDT
> > > > %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI
> > > > Port Group route event: Route
> > > > Session=[1501/(P1-rmjtapi)
> > > > GCID=(3,62)->INVALID]->DISCONNECTED,Route
> > > > Address=1501,Failure
> > > > reason=CTI accept timer expires after 4016 ms, end
> > > > route
> > > > connection,Exception=java.lang.InterruptedException
> > > >
> > > > Now, if I remove, the Primary Dialog Group (Cisco
> > > > Media Group #0) from
> > > > the JTAPI trigger, I see the phone transfer from
> > > > 1501 to one of my CTI
> > > > ports and then disconnect... and I get:
> > > >
> > > > 1433: Jun 26 08:29:24.484 CDT
> > > > %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
> > > > Application=ICD,Task id=18,000,000,019,Contact
> > > > id=24,Contact
> > > > implementation id=70/3,Contact
> > > > Class=com.cisco.call.CallContact,Contact Type=Cisco
> > > > JTAPI
> > > >
> > >
> Call,Exception=com.cisco.channel.ChannelUnsupportedException
> :
> > > > com.cisco.dialog.PlayPromptDialog is not supported
> > > >
> > > > 1434: Jun 26 08:29:24.484 CDT
> > > > %MIVR-SS_TEL-5-AUDIO_TREATMENT_FAILED:Audio
> > > > treatment failed: All Call
> > > > ids=CallID:24 MediaId:70/3 Task:18000000019,Audio
> > > >
> > >
> treatment=UNRECOV_ERROR,Exception=com.cisco.channel.ChannelUnsupportedException:
> > > > com.cisco.dialog.PlayPromptDialog is not supported
> > > >
> > > >
> > > > What am I missing?
> > > >
> > > >
> > > > Jonathan
> > > > _______________________________________________
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> > > > cisco-voip at puck.nether.net
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> > > >
> > >
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>