[cisco-voip] IPCC Not answering calls

[Aman Chugh]

Is the cti rp which is controlled by ipcc is that registered.Are the ipcc
subsystems in service.

On 6/26/06, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> Yep, first thing I checked...
>
> On 6/26/06, Ted Nugent <tednugent69 at yahoo.com> wrote:
> > Is Jtapi the same version on IPCC and CM?
> >
> > --- Jonathan Charles <jonvoip at gmail.com> wrote:
> >
> > > I dial in to the CTI RP @ 1501, I get silence for 5
> > > seconds, and then
> > > a busy signal.
> > >
> > > Getting this error in the MIVR log:
> > >
> > > 1149: Jun 26 08:25:07.687 CDT
> > > %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI
> > > Port Group route event: Route
> > > Session=[1501/(P1-rmjtapi)
> > > GCID=(3,62)->INVALID]->DISCONNECTED,Route
> > > Address=1501,Failure
> > > reason=CTI accept timer expires after 4016 ms, end
> > > route
> > > connection,Exception=java.lang.InterruptedException
> > >
> > > Now, if I remove, the Primary Dialog Group (Cisco
> > > Media Group #0) from
> > > the JTAPI trigger, I see the phone transfer from
> > > 1501 to one of my CTI
> > > ports and then disconnect... and I get:
> > >
> > > 1433: Jun 26 08:29:24.484 CDT
> > > %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact:
> > > Application=ICD,Task id=18,000,000,019,Contact
> > > id=24,Contact
> > > implementation id=70/3,Contact
> > > Class=com.cisco.call.CallContact,Contact Type=Cisco
> > > JTAPI
> > >
> > Call,Exception=com.cisco.channel.ChannelUnsupportedException:
> > > com.cisco.dialog.PlayPromptDialog is not supported
> > >
> > > 1434: Jun 26 08:29:24.484 CDT
> > > %MIVR-SS_TEL-5-AUDIO_TREATMENT_FAILED:Audio
> > > treatment failed: All Call
> > > ids=CallID:24 MediaId:70/3 Task:18000000019,Audio
> > >
> > treatment=UNRECOV_ERROR,Exception=
> com.cisco.channel.ChannelUnsupportedException:
> > > com.cisco.dialog.PlayPromptDialog is not supported
> > >
> > >
> > > What am I missing?
> > >
> > >
> > > Jonathan
> > > _______________________________________________
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> > >
> >
> >
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